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Professional Profile

Detail-oriented, efficient and organized professional with extensive experience in customer service and analysis of complex data.  Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.  Displays excellent written and verbal communication skills with proven collaboration and team building expertise.  Is highly ethical, trustworthy, and discreet.  Demonstrates resourcefulness during completion of projects while utilizing effective time management and multi-tasking abilities.


Professional Competencies
Proven adaptability and versatility Mentorship Proficient in Microsoft Office programs Customer service excellence Analytical and quantitative reasoning

Work experience

Jun 2013Present

Mortgage Loan Specialist

USAA Federal Savings Bank
  • Consulted clients and communicated effectively
  • Analyzed and evaluated complex data
  • Prepared daily financial statements and reports
  • Collaborated with teams and others to meet deadlines and goals
  • Earned promotion following superior performance and demonstrated ability to quickly learn and master complex concepts
Oct 2011May 2013

Fraud Escalation Specialist

Citibank North America
  • Manage time effectively in a fast paced environment
  • Prioritized daily activities emphasizing efficiency
  • Coordinated with other departments to resolve complex problems
  • Collected and reviewed account information to clarify discrepancies
  • Coached new employees on policies and procedures


Jun 2004May 2011

Associate of Science

Palo Alto College

Dean’s List Recipient

Three Degrees Earned