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Summary

Corporate user support and helpdesk MSCE with over thirteen years of on-the-job experience and substantial German language translation experience, including technical documentation.

Work experience

Apr 2008Present

Field Service Technician

EDS, an HP Company
Apr 2007Mar 2008

Customer Service Desk Technician

Vodafone Group Services GmbH
Aug 1995Mar 2007

IT Administrator

Vodafone D2
May 1994Aug 1995

Customer Service Representative

BFM Software, Berlin
May 1991May 1994

Computer Specialist

Telephone Branch, United States Army, Berlin
Jun 1987May 1991

Translator

Protocol Office of The United States Commandant, Berlin

Education

MCSE

Microsoft Corporation
19831987

Bachelor

19861986

Certificate

University of Southern California