Charlesia Howell

Customer Service Specialist/Client Account Representative

Work History

Work History
Jan 2005 - Jul 2006

Manager on Duty/Customer Service Specialist

Movie Gallery

Opening and closed the store. Scheduling.  Inventory. Handled disputes. Contacted Clients about Delinquent Accounts. Refunds.  

Nov 2003 - Mar 2006

Assistant/ Office Manager

Primerica Affiliate

I would assist them on a needed basis.  Receive payments .  Renewal Reminders. Informed clients of supplemental products and then connected them to Agent.  Updated client information. Verified premiums and refunds for accuracy when needed. 

Education

Education
Sep 2009 - Nov 2010

Massage Therapy/Business Management

American Professional Institute

Completed the massage therapy program. Business management course. Book keeping, tax preparation, inventory, scheduling, customer service, conflict resolution and other skills. Assisted with the spa clinic. Answered the phones, scheduled appointments, sold merchandise and gift cards.Restocked inventory, handled any disputes, refunds and updated client information.

Jan 2013 - Jun 2013

Nail Technology/Business Refresher Course

American Professional Institute

I completed this course along with customer service and business management refresher course. The refresher courses  helped me become up to date on new computer programs as well as new technology being used now in the business world. 

May 2015 - May 2015

Test Teachers Online Course

TesTeachers

I completed the GA Pre-Licensing Course for Life, Health, Accident and sickness.

Skills

Skills

Planning and Organizing  Decision Making Budget Management

Conflict Management Conflict Resolution Micromanagement

Time Management Productivity and Prioritization

References

References

Avaliable upon request