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Boost Revenue & Control Costs with Efficient Global Development & Deployment Teams

Global experience building and integrating high-performing distributed software and services teams through high growth phase acquisitions. Extensive experience in product development, release, cloud integration and support including managing client relationships. Highly skilled at creating opportunities to improve processes and reduce costs utilizing requirements modeling as well as Agile Scrum methodology. Forge strong mutually beneficial partnerships with professional service and software vendors.

Professional Experience

20162018

Director of Engineering

Flatirons Solutions, Inc.

Reporting directly to Chief Technology Officer led integration of TechPubs Global acquisition through transitioning product branding, company infrastructure, Software & Services teams, documentation & training material into Flatirons environment and culture.

  • Managed 7-person Software Engineering team in Shanghai China and 4-person Customer Support Team in Chennai India directing recruiting, training, performance management reviews, and salary increase allocation. Owned Flight Operations publishing software solution stack.
  • Established Tier 3 24/7 support model for globally distributed mobile iOS devices and web applications that surpassed Service-Level Agreement (SLA) goals for 2 years running.
  • Maintained product Export Administration Regulations (EAR) on Open Source software used in products, meeting United States export control regulations.
  • Incorporated TestRail and Cross Browser Testing tools into development sprints, creating faster and trackable regression and targeted tests for all products.
  • Generated sales and marketing campaign support collateral provided to new and existing clients describing new and enhanced features not available in competing software generating additional software and service revenue.
  • Continually assessed security threats, frameworks, deprecated application programming interfaces (APIs) for mobile iOS and Java web applications.
  • Used SonarLint & AppDynamics incorporation to understand and eliminate crashes, security threats and breaches.
  • Spearheaded SaaS effort developing opportunities for sale and implementation of Flight Operations publishing software to mid-tier airlines lowering licensing, implementation, and support costs and reducing time to benefit.
 20122016

Chief Technology Officer

TECHPUBS GLOBAL

Managed Software Development team of 12 in Shanghai China and 6 geographically distributed Professional Services team members for suite of software used in 7 of top 10 airlines within North America. Directed requirements, design, development, testing and continuous maintenance of distributed multitiered enterprise web application and offline mobile viewing clients for iOS and Windows devices using robust Service Oriented Architecture (SOA) .

  • Secured and cultivated global software, professional service and vendor partnerships including managing of Statements of Work (SOW) with approval of invoices, yielding software revenue growth in underserved services and sales territories.
  • Released electronic flight attendant operating manual (eFAOM) application on 23K flight attendants’ iPhone 6 Plus devices, replacing paper flight manuals and saving airline $1.3M annually.
  • Established 24/7 support organization for mobile devices generating additional recurring revenue opportunities.
  • Created Class III Electronic Technical Manual (ETM) authoring, content management and publishing environment for major defense contractor logistics program, producing additional line of business revenue for company.
  • Maximized product usability and saleability by establishing Product and Solution Management system to support multi-year roadmap with input from existing clients, services & support teams and sales prospects.
  • Built and managed Amazon AWS cloud infrastructure supporting critical business systems (code management, product management, issue tracking and resource planning) and scalable product sales and test environments.
  • Developed automated scripting tools to complete common error-prone daily functions and reduce workload in Eclipse IDE leading to consistent implementation of customer projects by Professional Services team members.
  • Initiated utilization of Agile Scrum software development for application and patch releases, allowing predictable incorporation of customer and sales teams’ requirements from product roadmap.
20052012

Chief Architect, Fellow

PTC

Managed 5 Master Architect direct reports in North America, Europe and China delivering consistent service team implementation guidance to 40 worldwide consultants, reporting directly to Senior Vice President and General Manager of $100M business unit dedicated to Arbortext Dynamic Information Delivery publishing.

  • Managed deployment of multi-tiered enterprise application focused on worldwide XML authoring, publishing and content management, ensuring adherence to solution definition, architecture and implementation strategy.
  • Developed new solution definition, architecture and implementation strategy for repeatability and rapid adoption.
  • Spearheaded transition of identified multi-customer translation management services solution for technical dynamic (XML) documentation into new standard option for business unit product offering.
  • Developed and taught role-based training programs for disseminating implementation and adoption best practices to internal services professionals, global partners and clients enabling rapid adoption of new techniques.
  • Recruited, trained and mentored 20 college graduate new hires, staffing onshore low-cost center in Uniontown, PA.
  • Escalation point for customer and service partners assisting in the resolution of business, technical and training issues.
  • Awarded Global Services Peoples' Choice in 2005, due to building reputation as subject matter expert and mentor.
20002005

Solution Architect

ARBORTEXT

Led multiple technical teams on major consulting projects (>$500K and >1 year in length) in automotive, pharmaceutical, financial, industrial, aerospace, defense, legal, regulatory and medical fields reporting to the Vice President of Professional Services.

  • Member President's Council two consecutive years for leading project teams to achieve on time delivery of two separate multi-million-dollar contracts.

Additional Experience

JEPPESEN, Denver, CO, SGML Analyst

HARRIS –Government Communications Systems Division, Palm Bay, FL, Logistics Engineer

Technical & Specialized Skills

Technologies:

XML, SGML, DTD, XSD, XSLT 1.0, 2.0 & 3.0, XSL-FO, FOSI, XPath, XPointer, XLink, DOM, JSON, Saxon, Xerces, JSP, Ant, iText, SVG, SOA, SOAP, WSDL, REST, Akami, Windchill PDMLink, MathML, Namespaces in XML, XInclude, XLIFF, XHTML, HTML5, CSS3, UML, Cordova, Node.js

Languages:

Java, JavaScript,  PHP, SQL, Bash (Unix shell), Perl, ACL (Arbortext Command Language)

Development Tools:

Eclipse,  Xcode, Enterprise Architect, App Dynamics, SonarLint, Selenium, Subversion, Git, Bitbucket, Confluence, Jira, Redmine, Trello, Slack

Education

Bachelor of Science (BS), Molecular Biology, FLORIDA INSTITUTE OF TECHNOLOGY, Melbourne, FL