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Charles Briscoe

Communications & Customer Service Professional

Overview

Dynamic and resourceful Individual offering a solid foundation and progressive background in effective communication, customer service, automobile knowledge, bookkeeping, and computer/IT troubleshooting. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Employs cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with said customers. Knowledgeable in inventory management and control concepts as well as organizational communication and general administration. Average typing speed of 60 WPM. Fluent in English, but in the process of learning new languages.

Areas of Expertise

  • Communication
  • Critical Thinking
  • Problem Solving
  • Customer Service
  • Inventory Mng
  • Computer Troubleshooting
  • Conflict Resolution
  • Client Relations
  • Research
  • Microsoft word
  • PowerPoint
  • MS Office Suite

Work History

20112012

Vector Marketing - Sales and Marketing personnel

Perry Hall, MD

 •  Implemented cutting edge marketing strategies to increase company revenue.

  • Managed appointments in an entrepreneurial environment.
2012-032013-01

Shift Leader

Mcdonalds - Towson MD

-Oversaw rigorous sanitation procedures

-provided excellent customer service to approximately 1500 guests daily.

2012-092013-01

Seasonal Stock Associate

Toys r Us - Towson

-organizing layaway order in an efficient manner.

-implemented an intricate system that maintained an accurate inventory count.

2013-022013-10

Stock Associate

Savers- Parkville

-Scrupulously sorted large quantities of donations.

-oversaw sanitation procedures to state standards on all donations 

2013-102014-06

Wireless Team Lead

Target Mobile - Cockeysville

Mobile sales dramatically enhanced

Advised customers on devices and accessories 

2015-102016-05

K9 Hamdler

Best Friends Fur-Ever - cockeysville

-oversaw all k9 care

-performed rigorous sanitation procedures within the facilities.

2016-052016-12

Restaurant Manager

The Spot/Royal Menu - Downtown Baltimore

-oversaw kitchen workers 

-dispatched delivery drivers over east and west Baltimore.

- balanced restaurant books daily.

Education

20162016-02

Automotive technology

Lincoln technical institute

20072011

H.S. Diploma

Loch Raven High School

General education

Training

My current goal is to obtain my 8 ASE's, become a master technician and push myself even harder to become a certified State Inspector

Thank You