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Skilled Information Technology Support Professional with years of hands-on IT experience with a strong business and customer service background. I am a quick learner, problem solver and love to learn new technologies.

 Proficient in Computer Operations Excellent Technical Knowledge Strong Planning and Organization Skills Self-motivated and enjoy in working a team environment 

Core Strengths: IT Support * Troubleshooting & Problem Solving * Software/Hardware Configuration* Customer Service

Work experience


Desktop Support Technician

University of Miami
Miller School of Medicine, Florida
Providing support for 5000 users in Windows XP, Windows 7 Enterprise, Mac OS environment Troubleshoot network, software, hardware, Ricoh, Canon and HP printers Setup and configure Dell/Mac desktops and laptops for end user Basic support Epic medical software Assisted manager in project of setting up 300 computers in a satellite site. Provided Director of Operations assessment of IT equipment.

Desktop Support Specialist

Plantation, Florida Desktop Support Specialist(Contract) Assist in project to upgrade 600 Windows XP workstations to Windows 7 Enterprise Introduced and company incorporated Windows 7 Problem Steps Recorder tool for their Help Desk team Provide hardware and software support for 600 users in Windows XP environment Troubleshoot network, software, and hardware and HP printer issues Setup and configure HP desktops and laptops for end user Use Norton Ghostcast server to image computers Reset domain accounts, move computers to OU and delete workstations in Active Directory Assist Help Desk team in supporting over 10, 000 Aetna employees Trained a some consultants in supporting the Help Desk team Lead a project in installing Biometric software on several workstations

Technical Analyst

Memorial Regional Hospital
Hollywood, Florida Technical Analyst(Contract) Provided support for 1200 users in Windows XP environment Used Norton Ghost to upgrade 250 workstations from Windows 2000 to Windows XP Setup, configured desktops and laptops for end user Installed software including clinical applications using group policy and Microsoft SMS server Created user and computer accounts in Active Directory

Software Support Engineer

ScriptLogic, a Quest Software Corporation
Boca Raton, Florida Software Support Engineer Supported 10 complex network and server management software for over 10, 000 clients Used VMware servers to conduct analysis, gather information, and resolve complex customer problems

Technical Support Coordinator

Nova Southeastern University, Ft
Lauderdale, Florida Technical Support Coordinator Oversaw network connectivity, implementation, and troubleshooting of hardware and software problems for 500 users Assisted System Administrator with the migration of NT domain to Windows 2003 Active Directory domain Setup domain controllers, member servers, print servers, DNS, and DHCP with System Administrator Setup new accounts on Active Directory, created new folders with NTFS or share permissions, mapped drives, assigned Local and Global group memberships, created Organization Units, and maintained hardware for 10 Windows 2000/2003 servers Made recommendations for technology improvements and upgrades for example, recommended a virus server(Mcfee Orchestrator) that prevented 60% of viruses and spy ware on the network Troubleshot software issues, Gateway & Dell computer hardware issues, HP printers and scanners Supervised three field technicians as well four part-time Federal work study students

CERTIFICATIONS Comptia A+ Certified, Certificate in General Management from American Management Association




Nova Southeastern University


Broward College