Aug 2006 - Oct 2014
Bank of America
Roles & Promotions During Tenure : *Senior Loan Processor Direct Lending Auto Boat/Yachts Recreational Vehicles Commercial Planes, * Sales & Service Banker Professional, * Estate Account Manager, * Sr. Collections Analyst 30 days of Delinquency thru Charge Off
Emphasis - Customer Service, Collections, Estate Department, Banking Center, Financial Products & Sales & Service Specialist , Sr. Loan Processor, Direct Lending Merrill Lynch
Worked in Direct Lending : Financing Loan Contracts for Automobiles , Recreational Vehicles, Boat Loans , Commercial Planes.
Worked on Portfolio Management of Estate Department assisting Customers on Process & Solutions for acting in role of Executor of the Estate and all what that required on financial side.
Worked in Collections Managing Bank Portfolio in Card Division & handled Affinity Products from 30 days of delinquency to Charge Off utilizing Fdcpa and additional collection policies & procedures.
Worked performing Account Audits on Military Accounts ( SCRA Benefits ) & Handle Reimbursement Claims.
High Traffic face to face Customer Interactions & Phone Interactions
Entrepreneurial, Can Do Attitude, Happy Positive Upbeat Personality work well with Public & Peers. Policies
& Procedures on Handling Customer Financial Information & Privacy & Confidentiality for Customer Security
Leadership Experience, Managing Teams: handling Training, Interviewing, Team Productivity, Timekeeping,
Vacation Scheduling, Administrative Reports, Performance Development Plans, Developing Training Sessions
to Improve Best Practices on Providing Excellent Customer Service & Operational Functions, One Team Sales
Accuracy & Attention to Detail, Working with Minimal Supervision, Ability to Lift up to 50 lbs, standing,
walking, daily moving back and forth from Office Task to Team Events that require Hands on Decoration, or
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and