Charlene Green

1019 N. MLK St. 

Summary

  • Learn new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
  • Extensive computer training, including knowledge of Windows Operating System, Microsoft Office Programs, POS Systems, Opus Systems, Kronos (PeopleSoft) ICD 9 Coding, PeopleClick.
  • Developing and implementing standardized policies and procedures. Effectively manages workload to complete multiple tasks.
  • Demonstrated achiever in meeting and exceeding daily sales goals with exceptional knowledge of best business practices.
  • Ability to prioritize and remain focused on the essence of an issue.
  • Excellent with customer support services.
  • Skilled in customer service and telephone operations; handle customer inquiries and phone presentations in a professional manner

Skills

Skills


  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Data management
  • Multi-line phone talent
  • Effective leader
  • Employee scheduling
  • Accounting systems and software
  • Ledger and balance sheet competency
  • Rapid data entry skills
  • Rapid 10-key data entry
  • Cash handling expertise
  • Credit card processing
  • Shipping and receiving professional
  • Proficient in cash management
  • Intuit QuickBooks

Work History

Work History
Feb 2015 - 2016

Assistant Manager

Speedee Cash- Natchez MS 39120
  •  Explain the loan program to new and current customer.
  • Provide excellent customer service to every customer adhering to established company policies and procedures. 
  • Performs employment, checking account and bankruptcy verification's.
  • Make loans, receive collections and payments on accounts.
  •  Verify account balances at banks for collection.
  • Assist in organizing and posting bad debt. 
  • Make collection calls to past due accounts.
  • Make Courtesy calls to customers before due date.   
  • Assist Store Manager in counting cash and balancing drawers to Loan Program. 
  • Verify information on all checks received by check cashers. 
  • Verify daily check bundles to deposit reports.
  • Copy, number and file daily checks.
  • Cleans and organizes all work and common areas.
  • Refer customer complaints to Store Manager, if necessary Report problems and/or discrepancies with customers, computers or banks to Store Manager.
  •  Assist Store Manager with maintaining all loan records and data. 
  • Perform and adhere to Managers responsibilities in their absence.
  •   Other duties as assigned.

 

Sep 2012 - Feb 2015

Deputy Clerk

ADAMS COUNTY JUSTICE COURT-Natchez, MS 39120
  •  Answers telephone promptly, responds to questions regarding court documents from persons in the legal system, other governmental agencies and the general public.
  • Performs a wide variety of legal clerical support work requiring a thorough knowledge and understanding of court functions policies and procedures within the area assigned.
  • Reviews documents, researches discrepancies and verifies information; develops calendars, schedules court dates and records dispositions.
  • Schedule court cases for hearing dates, develops and maintains calendars of cases set for trial and other proceedings and record dispositions.
  • Accepts payments for fines, civil cases and fees; issues receipts, also do daily deposits. Ensures that necessary documents are included in all case files before submitting them to court.
  • Process garnishments
  • . Load traffic tickets, send out late notices.
Jun 2011 - Jan 2012

Store Manager

SHOE DEPARTMENT, -Natchez, MS. 39120
  • Plan direct and evaluate daily operations Manage staff and assign duties.
  • Perform cash deposits, Balance daily transactions.
  • Plan budgets and monitor revenues and expenses.
  • Determine staffing requirements, recruit and train staff, prepare reports regarding sales volumes, merchandising and personnel matters.
  • Resolve problems that arise, such as customer complaints and supply shortages, customers ervice oriented, bonded.
Oct 2008 - Jun 2011

Customer Service Sales Clerk

CABLEONE- Natchez, MS 39120
  • Answer telephone calls using a consistently pleasant and professional manner.
  • Sells cable and Internet Services to new, reconnecting, and existing customers. Accepts payments and processes customer requests in a friendly, courteous manner.
  • Provides prompt resolution of customers inquires-programming, billing, and service.
  • Schedules orders for installation, reconnects, and change of service.
  • Meets established sales, productivity, and service quality standards, including mystery Caller scores and pay sell-in.
  • Performs data entry and clerical duties such as filing, payment entry, and processing customer correspondence.

Education

Education
May 2005

Applied Associates Degree

Business Tech Co-Lin Community College

Medical/Business 

May 1987

High School Diploma

North Natchez High School

High School

Dec 2015

Bachelor's Degree

Liberty University

Criminal Justice

Jan 2016

Bachelor's Degress

Mississippi State Valley University

Criminal Justice

References

Sean Patrick                AT&T                         Assistant Store Manager                      601-870-0339

Pauleha McBride        NPD                         Investigative Detective                           601-597-4863

Demetria Davis           Doherty Vision        Ophthalmologist Assistant                    601-445-4282