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Work experience

Sep 2013Jun 2015

Agency Manager

Statewide Insurance Associates, Inc.

Provided materials for agents, organized the office, hiring new employees, developed several articles and documents for the company to use for seminars and sales, also conducted seminars with 50+ people attending, provided excellent customer service to all clients not just mine, cold calling and cold call logs for all agents, assisted with payroll, answered questions over the phone and in person, job consisted of a ton of data entry, logging applications in different programs, using Excel, Spreadsheet, Power Point, E-Mail, ACT!, and word documents. 

Dec 2012May 2013

Pet Trainer


Provided pet training classes to customers who signed up for them, walked the store to sale classes and upsale products, worked cash register when needed which included ringing up items, returns, and exchanges, helped to keep the store clean and a pleasant place to shop

Oct 2008Dec 2012

Office Assistant

Food Lion

Supervised several cashiers, conducted morning and evening sales input which consisted of counting down tills, safe, and writing up change orders and deposits, inventory control, customer service including returns, exchanges, over-charges, money orders, lottery sales, tax-exempt sales, and helping tax exempt customers sign up for the service, making sure every customer I came into contact with felt appreciated, needed and that they meant something to us


Sep 2013Dec 2013

Life/Health/LTC/Medicare License

A.D. Banker

License for NC to sale Life, Health, LTC, and Medicare Insurance

Aug 2004Nov 2004

Customer Service Ethics

Wilkes Community College

Business Ethics class to train customer service expectations.


10+ years of customer service and sales experience

Hard worker as well as a quick learner and dependable

Very dedicated to my employer and the company