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Work experience

May 2014Present

Customer Service Executive                                      

Department of Economic & Dev.  Government of Dubai, UAE                                                                            

Performs various administrative duties and support for daily operation of sales department and manager. Coordinates event sales services and activities. Schedules meetings and events. Arranges with vendors for services, prepares agendas and correspondence, gathers and organizes supporting information.
Supports the sales team in attaining monthly/annual targets and assists management and clients with determination of business requirements. Coordinates communication with new and existing clients, externaldistributors, etc. Resolves inquires from clients and assists with ensuring customer satisfaction.
Performs and audits banquet checks and completes the billing process with finance department. Attends functions to ensure satisfactory outcome.
Cultivates relationships with new customers and maintains working relationships with existing customers and books events as assigned.
Responds to inquiries or requests for information regarding event space, rates, policies and procedures, etc. or refers to appropriate party, as needed. Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition.
Maintains updates and tracks event changes, scheduling of events, prospects etc. in information database(s).
Coordinates production and distribution of informational materials. Provides input and ideas regarding marketing services for a variety of audiences. Conducts research on local market, competition, and customer needs for management reports. Tracks and provides effectiveness of various marketing campaigns.
Prepares monthly, weekly or daily sales analysis, as needed. Gathers information regarding client needs and satisfaction with services performed.
Assists in preparing sales proposals, agreements, reports, and presentations.

Assists in budget preparation and administration. Researches costs. Tracks and monitors budget expenditures. Reports on variances. Ensures purchase orders, signed contracts, internal requisitions, etc. are processed in a timely manner.
Performs other related duties as assigned or requested.

Oct 2011Apr 2014

Administrative Secretary

Unique Interior Design Company Doha, Qatar

Responsible for extensive calendar management, requiring coordination with both internal and external stakeholders, as well as with in-house Team of consultants/designers.
Coordinate a variety of complex executive and business development meetings.
Prepare correspondence such as office memos, official letters and other company documents as directed by the management and issuance or submission of the same to respective recipients.
Prepare various management reports and do research (reference for several projects at hand) as required by the Executive Office and distribute the same to team members when necessary.
Prepare invoices and support documentation submits the same to respective clients, follow-up payment and assists the accounting department in record keeping.
Record, read and understand incoming memos, letters and reports to Executive Office, determine their significance and put notation prior to submitting to the General Manager/Chairman’s Office. File documents or plan distribution as directed.
Open, record, sort and distribute incoming correspondence, including faxes and emails to respective departments and individual recipients.
Manage the company functional mailbox and communicate/forward incoming mails to team members and officially reply to any vendor & client queries in behalf of the team.
Conduct research, compile data, and prepare papers and presentation to be use by the executives, boards of directors and team committees.
Record & file various corporate documents and reports and retrieval of the same when needed.
Preparation and collection of the company profile and tender documentations among the team based on the tender requirements and ensure completeness of bid documents prior to submission.
Assist in scouting new materials suppliers for current and upcoming projects.
Travel arrangement for the Executive Team and Consultants as needed.
Mobilization of new employees from country of origin including processing of various work visa documentation from respective country embassy and all HR task.
Work closely with the team to create, coordinate and launch advertising campaigns to potential clients.
Assist in interpreting administrative and operating policies and procedures among other staff.
Meet and greet visitors, require them to register on visitors log and determine whether they should be given access to specific member of the team.
Perform general office duties such as ordering and monitoring supplies, maintaining records management systems, ensure cleanliness and orderliness of the office and design showrooms.

Apr 2010Jul 2010

Sales Associate

Al Tayer trend Group of Companies- GAP  Fashion Store ,Kuwait

Initiate the sales process, offer and advise on the available products, recommend or demonstrate appropriate products; and promote cross selling with a view to meet the customer’s needs.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Handle customer complaints professionally and escalate any serious issues to the Management for suitable resolution.

Help in analyzing trends and monitor merchandise turn-over and provide recommendation or analysis to immediate manager. 

Check stock levels daily and recommend orders to the Manager in order to replenish and maintain optimum stock levels.
Prepare stock requisition and assist during stock inventory.

Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it.

Dec 2004Mar 2010

Supply Chain Officer

Boots Pharmacy - Head Office, Vavavoom Cosmetics M.H. Al Shaya Co. , Shuwaik, Kuwait

Follow up on routing orders or order acceptance and feedback to customers and overseas stations.
Handle bookings and pick-up arrangement and working within area guidelines and Company's policies and procedures.
Generate quotations and service proposal to customers.
Responsible to handle customers' inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
Prepare analysis of customers' statistics and reports and feedback pre-claim details and status to customers.

Meet with local vendors to discuss specific concern at hand and handle store and warehouse allocations.

Maintains security of cash. Ensures that cash tallies with daily sales report. Liaises with other cashier or sales associate and with cash delivery/pick up contractors to ensure transfer and collections of cash to/ from head cashier are promptly, correctly and securely handled.
Ensures daily banking is reconciled with no discrepancies, completing all necessary documentation and updating all records.
Monitors cashier performance and reports back to Sales/Store Manager. Improves cash procedures through training and coaching in cashiers/ sales point duties. Brief all concerned on policy changes for cash handling, banking and refund & exchange.
Assist customers and Store managers with refunds and exchange. Resolve credit refund problems.
General Administrative support, answering telephone preparing correspondence, sending faxes. Assist on sales floor as sales associate when not engaged in other cashier/ administrative activities.
In-charge of monthly & quarterly stock inventory in assigned branch and of other branch as directed by the management.
Reconciles store transfer documentation and maintain store administration records. Prepare office memos and reports as required.
Assists across all activities in reducing stock loss by observing all company procedures, including correct utilization of security equipment, vigilance to all areas of risk and correct completion of all required documentation.

Orders and controls store supplies.

Nov 2003Aug 2004

Sales and Marketing Officer

Cosmopolitan House of Equipment Corporation, Palawan, Philippines

Responsible for Marketing/dealing various products of the company.
Prepare bid proposal documents for supply of equipments to various clients.
Attend tender meetings and represent the company.

Monitoring of Sales and preparation of sales report.

Nov 1999Oct 2003

Regional Sales Department  Administrator

Division Dagupan, Philippines

Responsible for recording, monitoring & reporting daily and monthly sales.
Prepare sales templates for presentations and assist Sales Team in drafting proposals.
Draft letters as required by the department and take and draft minutes when needed.
Work on Supplier registration in the system and maintain department databases and records keeping.
Process department timesheet and holiday or leave requests and submit and seek approval of respective line managers.
Vendors focal contact for outstanding payments relating to sales and any other matters.
Processing team expense reports and reimbursements promptly and efficiently
Organize, coordinate delivery and pick up of tenders and contracts etc.
Assist in product turn-over and KPI analysis.
Arrange travel itineraries, ticket reservations, travel advances and ticket purchases as required by the Sales Department.
Manage and maintain office stocks and other department’s supplies.
Manage all front office operations, equipment management, mailings, shipping, and vendor relations.
Day to day care of the whole office appearance and coordinating with the Building administrator for repairs and maintenance as needed.

Jan 1999Oct 1999

Senior Administration Coordinator

Marina de Bay Properties Inc.  Palawan, Philippines

Ensured and maintained the confidentiality of all documents while preparing memos, reports and other correspondences of the GM office.
Oversaw incoming and outgoing mails, and ensure proper recording and distribution to respective departments are timely and appropriate.
Managed all front office/reception and admin support operations.
Responsible for vehicle dispatch and make certain that transportation requirements of various department were provided on time.
Manage and maintain stocks of office and other supplies.
Tasked to take minutes during meetings organized by the company and that of the general manager’s office.
Handle various queries of customers, vendors/suppliers among others and refer to proper department or operations team.
Responsible for arranging/coordinating any social events or team building activities of the company.
Assigned to orient new employees of the company’s policies and procedures, including meet and greet of incoming consultants and special visitors.
Responsible for administrative tasks in the Office and liaison/coordination works with business partners and government agencies
Oversaw maintenance and general archiving of companies’ records and files.

Occasionally assigned and assist in any Front Office routine works in one of the Company’s Resort Hotel.

Jul 1998Dec 1998

Administrative Assistant

Ten Knots Development Corporation El Nido, Philippines


Jan 2015

International English Language Training System  (IELTS), Dubai, UAE

Lyceum of the Philippines                                                         



Holy Trinity University  ,Palawan, Philippines


El Nido Central School , Palawan, Philippines


Calendar Management

Event Management

Executive  Support

Document Control

In-depth Reception

Travel Arrangement

Office Management

Records Management

Correspondence (Internal & External)

Spreadsheets & bookkeeping

Database administration


Tender preparation