Customer Service Executive
Department of Economic & Dev. Government of Dubai, UAE
Performs various administrative duties and support for daily operation of sales department and manager. Coordinates event sales services and activities. Schedules meetings and events. Arranges with vendors for services, prepares agendas and correspondence, gathers and organizes supporting information.
Supports the sales team in attaining monthly/annual targets and assists management and clients with determination of business requirements. Coordinates communication with new and existing clients, externaldistributors, etc. Resolves inquires from clients and assists with ensuring customer satisfaction.
Performs and audits banquet checks and completes the billing process with finance department. Attends functions to ensure satisfactory outcome.
Cultivates relationships with new customers and maintains working relationships with existing customers and books events as assigned.
Responds to inquiries or requests for information regarding event space, rates, policies and procedures, etc. or refers to appropriate party, as needed. Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition.
Maintains updates and tracks event changes, scheduling of events, prospects etc. in information database(s).
Coordinates production and distribution of informational materials. Provides input and ideas regarding marketing services for a variety of audiences. Conducts research on local market, competition, and customer needs for management reports. Tracks and provides effectiveness of various marketing campaigns.
Prepares monthly, weekly or daily sales analysis, as needed. Gathers information regarding client needs and satisfaction with services performed.
Assists in preparing sales proposals, agreements, reports, and presentations.
Assists in budget preparation and administration. Researches costs. Tracks and monitors budget expenditures. Reports on variances. Ensures purchase orders, signed contracts, internal requisitions, etc. are processed in a timely manner.
Performs other related duties as assigned or requested.