Highly personable Customer Service Professional with 4+ years of experience in technical support, customer service and call-center operations within the banking, satellite, insurance, and DSL internet industries.
- Talent for identifying customer needs and presenting appropriate company product and service offerings.
- Demonstrated ability to meet company expectations by providing a personalized experience for each individual client.
- Expertise in resolving escalated customer service issues.
- Demonstrated ability to prioritize multiple tasks and objectives.
- Proficient with Microsoft Office System (including Microsoft Word, Microsoft Publisher, OneNote Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).