Charina Maxwell

Charina Maxwell

Summary

Qualifications Summary

Highly personable Customer Service Professional with 4+ years of experience in technical support, customer service and call-center operations within the banking, satellite, insurance, and DSL internet industries.

  • Talent for identifying customer needs and presenting appropriate company product and service offerings.
  • Demonstrated ability to meet company expectations by providing a personalized experience for each individual client.
  • Expertise in resolving escalated customer service issues.
  • Demonstrated ability to prioritize multiple tasks and objectives.
  • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Publisher, OneNote Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Work History

Work History
Aug 2010 - Mar 2012

Treasury Management Client Service Officer

Manpower Staffing assigned to Wachovia/Wells Fargo Welcome Center

As a TM CSO we assist clients with the migration of their online Wachovia products and services to Wells Fargo. We also assist with check verification for varies tellers through TM Client Services.

·Excellent written and verbal communication skills.

·Advanced knowledge of Treasury Management products and services

·Ability to provide guidance and instruct others how to find solutions to questions.

·Proven organizational skills.

·Ability to work as a team.

·Will provide assistance or redirect customer calls as necessary.

May 2008 - Jul 2009

Telephone Service Representative

Compass Bank – The Brock Center

Telephone Service Representative

As a telephone service representative we assist customers in a timely, accurate and professional manner regarding balances, items posted, and products and services offered. Copying, faxing, mailing documents requested by customers. Attend training and assist with a variety of departments.

  • Accurately processes customer requests including stop pays, fund transfers, address and phone number changes, ATM inquires, lost/stolen card reports, loan payments, etc.
  • Will troubleshoot, diagnose or redirect customer calls as necessary.
Mar 2008 - Mar 2008

General Office Clerk

Manpower Staffing assigned to General Growth

As a general office clerk duties were filing, answering multi-line phone, copying, and faxing.

Oct 2007 - Feb 2008

Quality Specialist and Customer Service Representative

Teletech

Quality Specialist

As Quality Specialist we monitored calls.

Promoted to Quality Specialist to assist with monitoring agent’s calls to ensure that expected quality level would be reached. Updated excel spreadsheets, utilized MS Outlook to communicate with supervisors, managers, and team.

  • Participated in weekly calibrations.

Customer Service Representative (2007 to 2008)

Provided top-notch service to both internal and external customers. Answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. 

  • Selected to coach and mentor new customer service representatives for current healthcare project in the call center.
  • Achieved great scores on all phone monitors throughout tenure.
Aug 2005 - Jul 2006

Technical Support Representative

Teletech

As a Technical Support Representative, we serviced customers with email, installation, and technical issues with their services.

Investigated and resolved customer concerns in collaboration with other departments. Prepared service tickets and submitted to service department if issue could not be resolved by phone. 

  • Setup email accounts in outlook and outlook express.
  • Provided minimum support for setup of wireless cards.
Jun 2005 - Aug 2005

Paid Solicitor

Dytel Inc.

As a paid solicitor we collected donations for variations organizations.

Education

Education

High School Diploma

Parkway Christian High School
Graduated 2005
Aug 2006 - Present

AAS Microcomputer Application and Programming

Jefferson State Community College