Customer Service Repair Operations Manager
Nokia Pte Ltd
- Managed the performance and efficiency of local network – including repair, logistics and recycling vendors.
- Managed key metrics including Turn Around Time, Quality, Cost.
- Fulfilled customer Service Level Agreements within the agreed target.
- Managed inventory accuracy and efficiency.
- Managed logistics hub performance and efficiency.
- Handled operational escalation with Singapore/Malaysia Care Head.
- Planned and managed repair, spare-parts and swap device capacity.