Chantel James

HR enthusiast

Personal Statement

A policy officer with wide experience in Human Resources and admin roles and a keen interest in HR as a career. I am adept at providing a range of advice on policy decisions and interpretation, preparing reports, briefings and developing policy, undertaking research and analysis, and creating relationships with key stakeholders. I am an active volunteer of the CIPD North London branch so that I can keep on the pulse of current HR issues. I seek a role in HR which will allow me to use my experience to bring something unique to the right organisation.

Key Skills: Communication, stakeholder management and engagement, drafting and editing, analysis, advising, attention to detail, problem solving, customer service, supportiveness, imagination and creativity, common sense.

Work History

Work History
Nov 2011 - Present

Policy Officer

NHS Business Services Authority

Develop strategies and policies to prevent and deter crime against NHS resources. Undertake research and conduct surveys on existing and anticipated issues. Draft comprehensive reports, briefings, guidance and submissions on issues relevant to NHS Protect's anti-crime remit. Maintain effective links with stakeholders in government, regulatory and professional organisations. Engage with NHS professionals on policy matters including advising on the practical application of legislation and policy interpretation. Identify risks and gaps, and provide appropriate policy solutions to issues that arise. Undertake project work and provide support to Senior Policy Officers and Management. Handle restricted and confidential government documents. Respond to consultations and contribute to ministerial correspondence. Part of interview panels when required.

Key achievements

  • Developed a fraud policy template document which has been rolled out to all healthcare providers nationally to use when writing their fraud policies. 
  • Led on research into the usefulness of an online resource for security specialists based in the NHS to obtain feedback on how it could be improved. Presented the key findings and recommendations to a committee comprising NHS, police, architectural and security specialists. The recommendations were escalated to NHS Protect senior management and incorporated into the update of the online resource.
  • Reviewed and revised national guidance on the security of patient property in response to a Department of Health request following a policy change. Also participated in negotiations  between the two organisations to reach a compromise.
  • Developed national guidance on the security of uniforms for the ambulance sector.
Sep 2009 - Nov 2011

Administrative Officer

NHS Business Services Authority

Role involved collating return to work certificates to complete absence management reports each month for HRs records. Conducted research and financial processing including invoices and expenses. Created new administrative processes for the organisation due to restructuring. Diary management and assisting staff with travel and accommodation needs. Organised an offsite training day and co-ordinated an office move. Updated the business risk register for senior management monthly. Edited the organisation Business Plan for 2011/12.

Key achievements

  • Created a spread sheet based on the Bradford Factor as no concise team based record was being kept.
  • Managed a small team to organise interviews for over 100 staff during the organisations restructure within a two week time frame.
  • Recorded minutes for the weekly senior management team meetings, a highly trusted position.
  • Analysed large amounts of data and wrote reports for the Quality Assurance process  for Directors of Finance in NHS Trusts.
Oct 2002 - Aug 2009

HR and Customer Service Associate


Role involved reviewing CVs, application forms and setting up employment contracts. Completing multi starter forms and sending out HR letters. Booking interviews and inductions and managing employment references. Conducting exit interviews and confidential note taking during disciplinary investigations. Leading staff inductions and training. Managing difficult issues on the customer service desk. 

Key achievements 

  • Co-ordinated and delivered the induction programme for new starters. Always had feedback that I made their introduction into BHS culture go smoothly.
  • As part of this flexible role I delivered training for 350 members of staff on various packages including customer service, policies, procedures and legislation and also maintaining accurate records in a high staff turnover environment.
  • Highly trusted by senior management to be privy to confidential conversations. 
  • Before being promoted I was a supervisor for the Childrenswear department and was a valued member of the Customer Service Desk.
Jul 2007 - Sep 2007

HR Administrator

Reliance Globalcom

This was a temporary role. Supported HR initiatives in recruitment and compensation and benefits. Compiled recruitment packs and liaised with employees and the HR Officer to set up appointments and meetings. Point of call for chasing outstanding documents for a challenging client group.

Key achievements

  • Assisted in the development of a graduate assessment centre
  • Conducted telephone interviews and had feedback that I put candidates at ease
  • Implemented a filing system for new starters to identify their outstanding employment documents




Nov 2008 - Present

CIPD Associate

Apr 2010 - Present

APM Introduction to Project Management

Aug 2012 - Present

Accredited fraud investigator

University of Portsmouth


I am an Associate member of the Chartered Institute of Personnel Development (CIPD) and am actively involved with my local North London Branch as the Policy Advisor to the committee. This involves organising and chairing policy events for the policy community in my branch.

I was a volunteer at the London 2012 Olympic and Paralympic Games as a Trailblazer. My role was to recruit the Games Makers who were the face of the Games and who were part of the contributing factor of making the Games such a success.

Whilst in my NHS Protect admin role I persuaded my deputy department manager to organise a week for me to "work shadow" in the HR department which is based in Newcastle as it remains my career goal.

I am confidently computer literate and am well versed with Microsoft Office suites. I also have the ability to pick up specialist software and database programmes quickly having used numerous internal and online/intranet software systems/databases.

I have a full and clean UK driving license.

CIPD Associate