Chantal Gagnon

Chantal Gagnon

Work History

Work History
Apr 2013 - Present

Associate, Operational Risk Manager

Morgan Stanley

Operational Risk Manager for Morgan Stanley Private Bank, National Association responsible for management and oversight of third-party and inter-affiliate vendor programs and operational risk impacting the bank.

Feb 2012 - Apr 2013

Sr. Business Management Analyst


Lead Analyst dedicated to understanding internal and external client needs and offering solutions; continuously improving controls and processes to help drive growth and innovation.

Feb 2011 - Feb 2012

Business Management Analyst


Focused on identifying, formulating and advancing business metrics; reporting progress at individual, team and regional levels for institutional client facing business unit.

Oct 2010 - Feb 2011

Enterprise Program Management Office Intern


Accepted opportunity to assist with 2011 corporate projects financial planning process while simultaneously performing duties with those related to Technology and Operations

Oct 2009 - Dec 2010

Technology and Operations Intern


Developed new sustainable reporting model summarizing database KPIs, changes and trends aimed to govern and monitor database usage and workload leveling.

May 2009 - Aug 2009

Strategic Planning Intern


Individual contributor responsible for driving TIAA-CREF’s institutional client services portfolio asset growth through management reporting and communication. 

Jun 2008 - Aug 2008

Strategic Sourcing Intern

Waste Disposal Solutions Inc.

Assisted with vendor management process, cost transformation and monthly reporting process. Instrumental in driving process efficiencies, and successfully ensuring that a companywide cost reduction target was achieved. 

Leadership and Community Involvement

  • Girl Scout Gold Award Committee 2012
  • NC Hungarian Club  young scout program leader 2002-Present
  • American-Hungarian Scouting 2002-2005; American Girl Scouting 1996-2005
  • Analytics Camp 2010, 2011
  • Komen Race for the Cure – annual participant 2008-2010, volunteer 2011
  • TIAA-CREF Volunteer for Hospitality House and Crop Walk Charlotte



Oracle Siebel

Siebel Answers, queries

Microsoft PowerPoint 2010

Infographics design, Smart Art, Transitions

SharePoint 2010

Page design, libraries, columns, permissions

Microsoft InfoPath 2010

Form design, dashboard design utilizing SQL Server

Microsoft Excel 2010

Advanced formulas, nested formulas, dashboard design, pivot tables, Visual Basics for Applications (VBA)