Chandrani Chakrabarty

  • New Delhi
Chandrani Chakrabarty

Provide strategic training to executive leadership,  managers, and staff. 

summary

As a professional with a passion for connecting with people, and in particular process support, I have a desire to be within the training industry. I have a can do attitude with outstanding technical & communications skills, which I have gained through working  over nine years. I learnt and executed the values of teamwork and commitment, how to win, how to concentrate and focus on goals, how to balance time and priorities.These reinforces my value to the company.

Skills

Skills

  • Strong presentation skill
  • Product, Process Training delivery
  • Preparation of monthly training calendar
  • Content developing
  • Implementation and execution of of 5S.
  • Execution of OJT, TNA, TNI of any training or development program
  • Soft skill program delivery

Education

Education
2000 - 2005

B.Tech , Mechanical Engineering

Institution of Engineers

Certifications

Certifications
2012

Train The Trainer

By HONDA Cars India ltd.

One month training program 

2009

CRM Development  Program

BY TATA Motors

One month training program

2007

"UV" Training

Mahindra institute of learning excellence

Two weeks training program

2004

Inspection & Quality Control , Operation of CNC M/C

Advanced Training Institute,kolkata

Three weeks training program

Work History

Work History
Jul 2015 - Present

Group Trainer

Frontier vehicles pvt. Ltd.
Oct 2011 - Jun 2015

Group Trainer

Samara Honda
  • Delivery of Technical/Product and process training (CSI/SSI ) to dealer sales and after sales manpower.
  • Making Training Calendars at org level for different levels of employees and conducts soft skill training.
  • Conduct process training for new hires, up skill training for existing/new products or refresher training and on job training (OJT).
  • Create training content & delivery aids (Audio-Visual) as a continuous process in training quality improvement along with training calendar on monthly basis.
  • Assessing the return on investment (ROI), TNA and TNI of any training or development program, monitoring skill matrix and competency mapping for trainees.
  • Plan, develop & organize training and employee development programs, using most appropriate method of delivery such as classroom training, demonstrations, on-the-job training, meetings, conferences & workshops
  • Develop and organize training manuals, multimedia visual aids, and other training materials for in-house employees
Apr 2014 - Oct 2014

Freelance Trainer

ASDC, Delhi
Jan 2009 - Dec 2010

CRM and Indealer Trainer

KB Motors
  • Close monitoring of DQCTC processes and fill up gaps through audits.
  • Exposure on KAIZEN and 5-S activities.
  • Developing and conduct in house training for front office and back office manpower.
  • Customer complaint management.
  • Monitor team performance for performance optimization.
  • Identifying in house training needs across the levels of the organization.
  • Developing contents and presentations.
  • Technical and Product training to customers.
  • Liaison with TATA motors & FIAT for higher level support and training.
  • Co-ordinate with OEMs (Lucas – TVS, EXIDE, Goodyear, Bridgestone, Behr etc.) in case of product complaints.
Mar 2006 - Dec 2008

Technical Trainer

Shree Automobiles
  • Prepare training contents through power point presentations.
  • Handle product complaints, also continuing with shop floor responsibilities.
  • Analysis & making report of product failures and coordinating with M &M.
  • Train the technicians on usage of the instruments & equipments to ensure problems resolution according to the standards and restrict repeat jobs.
  • Monitor customer complaints resolution with supervisor.
  • Ensure customer satisfaction.
  • Handle product complaints and also continuing shop floor responsibilities
  • Educate customers on proper usage of the vehicle and systems provide to ensure maximum efficiency.
Aug 2005 - Feb 2006

Lecturer

Hooghly Institute of Technology
  • Taking classes & conduct exams on the subject of Strength of Materials, Heat Power according the syllabus.