Hiring & Customer Service Lead (Part-owner)
San Francisco Bay Area
5 stars on Google + and Yelp: Following up with every client to ensure that our house cleaners have meet their expectations of a green house cleaning service. Striving to retroactively improve client experience if the client is unhappy.
Using client feedback to identify gaps in company policies, cleaner quality, and website design. We use Olark on our website and document questions asked by visitors using Olark to better understand what information is not easily accessible on our site.
Hiring house cleaners with green cleaning experience through a series of interviews that test their professional cleaning quality and knowledge.