Download PDF

Work experience

Sep 2014Feb 2015

Hiring & Customer Service Lead (Part-owner)


San Francisco Bay Area

5 stars on Google + and Yelp: Following up with every client to ensure that our house cleaners have meet their expectations of a green house cleaning service. Striving to retroactively improve client experience if the client is unhappy.

Using client feedback to identify gaps in company policies, cleaner quality, and website design. We use Olark on our website and document questions asked by visitors using Olark to better understand what information is not easily accessible on our site.

Hiring house cleaners with green cleaning experience through a series of interviews that test their professional cleaning quality and knowledge.

Dec 2013Feb 2015

Nike+ Digital & Running Product Specialist


San Francisco, CA

Assisting consumers and employees with setting up and trouble shooting all Nike+ products, such as the Nike+ Fuelband SE, Nike+ GPS Running Watch, Nike+ Running App, Nike+ Training App, etc and maintained company standards on the sales floor, meeting weekly sales performance.

Educating new customers of the features and benefits of Nike+ products through hands on examples of how they could integrate these benefits within their personalized routines on a person to person basis

Working with existing Nike+ Digital customers in person and over the phone to address personal usage or technical issues with their product, in a patient and thorough manner to ensure a positive customer experience with Nike 


Jan 2009Jan 2013

BA in Political Science (currently on leave)

University of California - Berkeley

CAL Basketball Practice Squad

Regents & Chancellors Scholarship

Alpha Tau Omega

Customer Service Skills

... with difficult, frustrated, or low-tech customers, and taking the time to actually listen and understand their issues with your product or service, both explicit and related. 
Clear communication, after taking the time to understand your customer's issue, can save time for you and your customer. Also, communication regarding a solution must be at the customer's level for best results.
... in recognizing and redefining solutions to a problem, and finding information necessary to solve it. 
Being able to quickly pull information or relevant solutions, and being able to document reoccuring issues for engineers/product team is key.
Know that there is no business without customers and focus on meeting their needs as best possible.