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Chandan Preet Kaur

High performance result oriented training professional

Summary

High performance result oriented Training Professional, with over twelve years of rich experience in providing leadership & management in the training , development & coaching field .Accomplished Marketing , Management  & leadership trainer/instructor .Eight years of industry experience in U.K. & India in Marketing Research, Consultancy, Brand Management, Marketing Communication & Sales/Market development, CIM Programme Management & teaching specilaist

Highlights

  • Instructional design & delivery for professional &  vocational qualifications including CIM,CAM, CIPR, ISMM,CMI, ILM,LCCI, City & Guilds & Edexcel 
  • CIM. ISMM & CAM Professional Qualifications training specialist 
  • Project management: Planning & Implementation of large scale training projects 
  • Content development & delivery for marketin & sales trainig courses & programmes
  • Highly creative experiential learning trainer in a range of soft skill areas such as
    • Customer service
    • Retail - Basic & Management  level
    • Team working & development
    • Management development & Leadership
    • Emotional intelligence
    • Team building & development

Work History

Jul 2015Present

Part time lecturer & consultant 

BIBF, Impact,  Nine training 

Stellar role in developing /enhancing content, scheme of work & lesson plans according to CIM syllabus & learning outcomes for level 4 & 6 at BIBF

 Developing learning material , lesson plan & assessments  for the marketing unit of the  Bangor University's undergraduate academic programme at BIBF

Delivering  CIM level 4 & 6 units , Bangor University's marketing unit, & CMI level 5 units at BIBF

Supporting/mentoring students for assignment completion & submission  for CIM & CMI professional qualifications at BIBF

 Content development & delivery for marketing & sales modulr  for Mini MBA programme at Impact Training Institute

Leadership & team building courses with Al Moaelem 

Sep 2012Jul 2015

CIM, CAM & CIPR Programme Leader & Senior Lecturer

BIBF

Effectively managed and monitored large scale government sponsored" Employment & Training project for Marketing Professionals" project

Lead tutor for Level 4 & 6 CIM Professional qualifications

Streamlining policies, procedures and documentation to meet the awarding body and BIBF requirements

Leading & managing a team of tutors to deliver results & competency enhancement, analyzing effectiveness of tutor Development Program and feedback for the trainers periodically from the delivery and post-delivery stand point

Coaching learners & parents regarding professional as well as academic qulaifications

Monitoring & measuring training deliverable & liaison with all stakeholders to enhance satisfaction & relationships Single point of contact for Awarding body, clients, stakeholders for seamless delivery of above professional programmes.

Stellar role developing & enhancing content, scheme of work & lesson plans according to CIM syllabus & learning outcomes

May 2004Sep 2012

Training Manager

BIRD WLL

 Leveraged skills in managing large scale training projects for Tamkeen, BDO Consulting and other corporates

Essayed a major role in designing proposals and implementation plans for large scale training projects to be managed by BIRD

Expert in translating employee development behaviors into high-impact learning designs, curriculum, tools, and workshops to create an ineffective knowledge transfer for a range of stakeholders & sponsoring organizations

Proactive in assessing learning and development needs in the sphere of soft skills and effectively aligning programs/interventions with business objectives

Leading a team of full time as well as part time trainers to ensure effective implementation of the learning intervention and enhance their competency & training skills

Developed effective policies, procedures and documentation to meet the needs of regulatory bodies & accredited partners such as LCCI, CIM, ILM, City & Guilds, CIPS & Edexcel and generic training

Actively involved in  on the job coaching learners and other stakeholders  to motivate, learn and apply skills at work to improve performance

Sep 1996May 2004

Instructor/Tutor

Various Institutes

Various institutes/training organizations - India, Bahrain 

Successfully designed & delivered range of short & long term courses in Marketing / Sales &  other Management development areas.

Developed instructional guidelines, lesson plans, standards as well as assessment procedures for the various accredited qualifications

Institutes taught/trained

  • Gulf Academy, Bahrain
  • Gulf College of Hospitality & Tourism, Bahrain.
  • Gulf Training Solutions, Bahrain
  • Management Consultancy Group, Bahrain.
  • Many leading training & educational organizations in India
Oct 1993Dec 1994

Marketing Research Consultant

Business Horizons Pvt Ltd

Involved in marketing research & consultancy, with an all India based Marketing Research & Consultancy organization handling following research projects Project / Marketing profiles, Demand Estimate studies, Launch studies, User & Attitude surveys & Satisfaction Studies

Dec 1990Dec 1993

Marketing Executive

HCL Ltd

 Generating & maintaining business by direct selling to assigned government organizations & ministries. Key account management by developing relationships, customer satisfaction & retention Implementing customer centric strategies to develop the business

Nov 1987Dec 1988

Management Trainee

Avanti Kopp Electrical Ltd-New Delhi

 Involved in all aspects of marketing for a range of aesthetic switches/accessories, manufactured in India in collaboration with the Italian' Kopp' Company. Responsible for Product launching, promotional planning & implementation, direct marketing, organizing exhibitions & maintaining the dealership network.

Education

B.Sc

Hindu College Delhi University

M.B.A

National Productivity Council

Diploma

Chartered Institute of Marketing U.K

Skills

Management & leadership of large scale training/development projects
Subject matter expertise in tutoring CIM Professional Qualifications
Assessing learning & development needs
Content Development
Coaching & Mentoring