Download PDF


Seeking a challenging and a responsible position in the field of Customer Service and Administration in an organization of repute where my knowledge, skills and attitude will have valuable application. Highly efficient Office Manager with experience in a wide range of administrative functions, staff management, and operational oversight to ensure exemplary customer service. Direct wide range of office procedures including administration, bookkeeping, customer service, scheduling, event planning, and special projects. Exceptional interpersonal and leadership skills, with the ability to build positive and productive office teams. Leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency. Outstanding communication skills to build rapport with clients and employees at lateral and executive levels. Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint)

Work experience

Mar 2015Present

Senior Executive - Human Resources


Major Roles & Responsibilities:

  • Maintains the work structure by updating job requirements and job descriptions for all positions.
  • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
  • Prepares employees for assignments by establishing and conducting orientation and training programs.
  • Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees.

Feb 2012Dec 2014

Customer Relationship Manager


— Customer Relationship Manager

  • Execution and Follow-up for a diverse range of customer retention campaigns.
  • Ensuring outstanding customer satisfaction by maintaining strong working relationship.
  • Guide and lead team members to deliver service that meet or exceed customer requirements.
  • Handle customer's queries through the standard operating procedures.
  • Maintain accurate and complete service follow up data.
  • Overall reviewing and analyzing trends of complains.
  • Handling and analysis serious cases with functional departments.
Dec 2010Jan 2012



Major Roles & Responsibilities:

  • Handled the e-mails department of Thames Water Company, United Kingdom
  • Respond to the customer queries through e-mails. Analysis of the e-mail quality.
Dec 2010Jan 2012


NOIDA — Executive-E-mails Department Handled the e-mails department of Thames Water Company, United Kingdom Respond to the customer queries through e-mails. Analysis of the e-mail quality
Apr 2010Dec 2010

Office Administrator

AVS Venture PVT LTD.

Major Roles & Responsibilities:

  • Correspondence & compliance with office requirements.
  • Preparation of Petty Cash Expenses.
  • Handling Payment & Receipt Vouchers.
  • Data entry of the fresh proposal form.
  • Look into the fresh recruitment.
  • Solve customers' financial queries about the products
Apr 2009Apr 2010

Credit Officer


Major roles & responsibilities:

  • Handled the customer electricity bills and queries.
  • Calculation of meter usage and prepare the bills.
  • Handled disconnection and demand letter department



Bachelor of Arts - Education



Higher Secondary - Arts

Cotton College


High School Education



  • Played an instrumental role in increasing customer satisfaction ratings index from 20% to 3% within 1 year as
    Customer Service Manager.
  • Improved customer retention in 2012 by 25% from the previous five years.
  • Reduced staff turnover by 80% in one year by implementing several well-received team and morale-building programs.

Awards and Recognition

  • Star Performer of the Month by Wipro Pvt Ltd in 2010
  • Appreciation from British Gas, United Kingdom for Best Quality in Customer Service
  • Excellence Award in the year 2013 by Hyundai Motor India Ltd. 
  • Excellence Award in the year 2014 by Saraighat Hyundai, Guwahati 
  • Nominated to attend the National Service Manager's conference at Cochin in 2014
  • Nominated to attend the National Parts and Accessories Manager's incentive trip to Prague, Czech Republic in 2014


  • Reading
  • Traveling
  • Volunteer Work/Community Involvement
  • Cooking
  • Sports
  • Music

Personal Details

Father’s Name                      : Mr. Lakhi Dhar Dutta

Date of Birth                          : 16 August, 1984

Gender                                   : Female

Languages Known               : English, Hindi and Assamese

Permanent Address             : C/O Lohit Bhuyan, House no- 153, Birubari, Guwahti - 781016

Marital Status                        : Married


I hereby declare that aforementioned information is true to the best of my knowledge and belief.


Chandana Dutta Bhuyan                                                                             Date: