• Guwahati , Assam
Chandana Dutta

Chandana Dutta

Executive Assistant to the Group Head

Summary

Seeking a challenging and a responsible position in the field of Customer Service and Administration in an organization of repute where my knowledge, skills and attitude will have valuable application.

Highly efficient Office Manager with experience in a wide range of administrative functions, staff management, and operational oversight to ensure exemplary customer service.

Direct wide range of office procedures including administration, bookkeeping, customer service, scheduling, event planning, and special projects.

Exceptional interpersonal and leadership skills, with the ability to build positive and productive office teams.

Leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency.

Outstanding communication skills to build rapport with clients and employees at lateral and executive levels.

Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint)

Work History

Work History

Customer Care Representative

Dec 2014 - Present
Airtel
Distributor as Customer Care Representative Customer Care Executive Ensuring timely and professional response to the request, queries received by the customer Manage length of calls Provide the best possible resolution to customers on every call Answer customer questions, as well as question customer to obtain full understanding of what information is being requested Communicate clearly and effectively with all customers

Financial Advisor

Feb 2013 - Aug 2014
Guwahati
Kotak Life Insurance, as Branch Operations Operations: Spearheading the activities pertaining to Branch Operations Shouldering the responsibility of logging & processing all the applications within stipulated TAT without discrepancies Preparing EOD report of New Business Division on daily basis, and updating H. O with the same Handling the Advisor Licensing process for branches and ensure 100% compliance to IRDA norms Directing efforts towards the attainment of satisfactory audit rating by making the branch to fulfil all the audit criteria Keeping a close watch on renewal premium in order to achieve the same along with revival targets Administering smooth running of decentralized issuance process within stipulated TAT and thereby achieving good quality score Prioritizing the flexibility of Operations in order to extend the sales support

Administration

Aug 2009 - Dec 2012
Avs Venture Pvt Ltd. as Admin Executive
Administration To provide administrative support to entire office staff Co-ordinate and monitor staff in performing daily activities Provide logistic support to office staff Establish branch budget and handle office expenses within the limits Identify personnel needs within the branch To arrange travel for company's top delegated whenever required and also responsible for organising meetings and Organising office maintenance and repair work Organising the recruitment of new staff and conducting induction programme Liaising with members of Senior management and team Took care of the house keeping and security staff of the office Vendor management

Education

Education

M.B.A

2009
Stratford University

B.A

2006
Borooah College U

2003
U

2001
Ascent Academy Junior college H.S

Skills

Skills

Exceptional leadership skills

Flexible/Adaptable

Enthusiastic

Evaluative

Organized

Motivator

Proficient computer literacy

Excel 2004, 2007,2010

Word 2004, 2007, 2010

Powerpoint


Excellent communication skills

Excellent written and verbal communication

Inter personal skills.

Effective verbal communication

Good Listener

Good etiquette

Problem Solver

Certifications

Certifications

Master Diploma in Fashion Technology

Oct 2003 - Oct 2006
CEC


Text Section

I hereby declare that aforementioned information is true to the best of my knowledge and belief.