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Summary

A customer obsessed technologist with around 18 yrs of experience conceptualising, architecting and building rich B2C and B2B products with global appeal.I enjoy creating smart, intelligent consumer products which simplify daily problems and help them grow into businesses. I also love building agile, efficient technology teams and to help them achieve their full potential. I have started up several times with one successful exit to Snapdeal in 2015

Work History

July 2020now

Tech Leader (Flights)

Expedia

After leaving Magicpin amidst covid-19, I was planning a startup in the Food Tech delivery space.  However that plan could not work out due to investment issues and I joined Expedia Flights team leading a 20 member engineering team.  Flights is 500mn USD LOB for Expedia which is revamping the shopping path at the moment. In the last year key results I have delivered:

1. Speed up Search results on Flights Shopping Path.

    • Achieved 60% reduction in front end latency overheads within a span of 3-4 months
    • Further reduced overall latencies by 40% collaborating with cross geo teams

2. Migrated ~15 Point of Sales at Expedia to PWA  

3. Currently leading a work stream from tech perspective with 24mn USD opportunity to offer ancillary products on Flights shopping path and also in the process of building mobile app capabilities for the Flights team in APAC

Sep 2019Apr 2020

Sr Director - Mobile Apps

Magicpin

I joined the org when apps team was going through a lean phase. Retention and team motivation were a problem and as a result deliveries and product hygiene/UX were suffering. I achieved a turn around by

1. Conceptualized and Launched the one of a kind UPI cashback product with a super smooth payment flow, keeping in mind customer and merchant needs for payments. 

2. Scaled the team from 6 to  12 high quality engineers in a span of 4 months and brought discipline and strong work culture to the team

3. Worked with design team and product stakeholders to continuously improve Product UX which led to significant improvement in several product metrics. 

July 2018Aug 2019

Engineering Manager (UGC)

Expedia Group

At Expedia, I helped build a unified platform for user generated content to aid collection, curation and playback. With a 15 member team, we achieved:

1. Kickstarted initiatives to consolidate Expedia reviews platform to create platform leverage and synergies across brands

2. Dynamic collection platform, a customisable personalized platform to collect feedback from travellers. We brought down the time taken to launch a collection test from months to a few weeks. 

3. Launched MVP for Answer traveller questions product, to help travellers get answer to their questions prior to booking a property. 

4. Maintaining, scaling and optimizing our APIs which handle as much load as 7k TPS with performance expectations of 99.9% response times < 100msec

Mar 2017June 2018

Head of Engineering (VP)

WYDR - B2B Wholesale ecommerce

I joined WYDR at a stage where the business was ahead of its technology. In 3 months I helped WYDR sort out their technology stack scale with business demands. By moving to cloud and optimizing code & SQL queries, we got a performance improvement of 10X. I also launched the Personalization initiative in the company and helped moved conversion up by 40% in repeat users. 

Oct 2015Mar 2017

Sr Director (Technology)

Jasper Infotech Pvt Ltd (Snapdeal)

My startup Phone Warrior got acquired by Snapdeal in Oct 2015. Snapdeal was an interesting journey to see an organisation at a large scale move tremendously fast. At Snapdeal, I helped create Personalization engine & A/B testing framework called CEE within Snapdeal. After delivering CEE v1, I moved on to User Growth Engineering. I helped personalize and streamline all outbound communication, ran the Refer n Earn program, ran social shopping experiments like "Save with Friends". 

Aug 2011Oct 2015

Founder & CEO

Phone Warrior Inc.

I bootstrapped Phone Warrior's high tech products from ground zero in two years. I built first app on Blackberry on Android with the help of interns and freshers.  I also wrote the initial ML  algorithms,  architected the backend and pioneered several innovations including the concept of phone graph in the company. I was managing the product at Phone Warrior till we decided to scale in 2015 post our second round.

1. We raised seed from Lightspeed Venture Partners in Dec 2013 and reached a scale of ~5 million installs globally prior to exiting to Snapdeal.

2. We built a social graph with 500 million nodes and multi billion edges to generate insights around - favoured service providers, influential and affluent users

3. Ran smart growth and tech hacks to scale product on a shoestring budget

Aug 2005Aug 2011

Lead Software Engineer

Impetus Infotech Pvt Ltd

I built and architected several services, notably Wireless Message Routing Service (WMRS) which was directly in the path of SMS and MMS delivery in US with customers like Verizon, Alltel, Google Voice. This service handled a 100  million queries every day with sub 10 mSec latency and 99.999% uptime.

Jul 2003Aug 2005

Software Engineer

Infosys Technologies

At Infosys, I got the opportunity to work for Bank of America, offshore for a year and then lead projects successfully at onsite locations in Atlanta and California. I got exposure to thick banking applications, java & c++ middleware, web technologies and even mainframes. I enjoyed my time there  since I always got the most challenging assignments and was awarded for excellent performance.