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Career Objective

Human Services Administration, combining my passion for human services and my desire to promote quality services for all people.


  • Ability to interpret and apply knowledge of relevant legislation, policies, procedures, guidelines and practices.
  • Development of assessment and documentation tools and program policies.
  • Report writing, including visuals (charts, graphs, maps, visual representations, etc.).
  • Issues management: briefing notes, ARTS. 
Service Planning
  • Assessment of eligibility and needs.
  • Development of service plans in accordance with organizational requirements.
  • Development of policy and training supports relating to service plan development and implementation.
Case Management
  • Client and solution focused.
  • Community networking and collaboration.
  • File and information management; knowledge of and adherence to FOIP practices.
  • Time and priority management, effective organizational skills.
  • Supervised 10-15 Residential Support staff, including on-call supervision for a team of 6 Residential locations.
  • Included training, orientation, scheduling, direction, and evaluation.
Computer Use
  • MS Word, Excel, PowerPoint, Outlook (including Calendar and all functions for optimal productivity). 
  • Database use, including program databases, Action Request Tracking System (ARTS). 
  • Internet research, including creation of Opinio Surveys, Doodle Polls, Survey Monkey.
  • Various types of reporting, including visual reports (i.e. Gantt charts).
  • Formatting for professional results.
Public Speaking
  • Community presentations. See Accomplishments, Webcast panel. 
  • Training and In-service facilitation.
  • Demonstrated ability to facilitate effective individualized developmental, social, life skill programs for individuals with varying needs.
  • Leading, coaching, problem solving, and dealing effectively with behaviour challenges and crisis situations. 
Personal Support
  • Physical/Personal Care support and assistance.
  • Residential Support and Supervision: Group homes, supported living environments, Independent Living with Supports.



Job Descriptions

Professional Development

Basic Facilitation Skills (GOA Culture & Tourism) - Professional facilitators from the Community Development Unit with Alberta Culture and Tourism’s Community Engagement Branch deliver a practical workshop that provides learning through instruction, discussion, small and large group work, practice and feedback to develop skills in group discussion, working session, and engagement facilitation -June 2016

Gently Whispering the Circle Back - an interactive and experiential two-day workshop delivered in a Tipi with the opportunity to participate in cultural ceremonies and activities with Elders, learn about the meaning of the Circle process, and hear stories of Residential School survivors - June 2016

Blanket Exercise - a 3 hour experiential exercise where participants are guided through a summarized version of historic events from pre-contact to colonization, and an exploration of the nation-to-nation relationship between Indigenous and non-Indigenous peoples in Canada, how this relationship has been damaged over the years, and how they can work toward reconciliation - April 2016

Effective Intercultural Practice - Implementing effective intercultural practices when working with children, individuals, families, partners, adn in diverse teams in our workplaces - November 2015

Leadership Program - January 2014-June 2015. See Certificate and program overview in Job Descriptions

Respect in the Workplace - July 2014

Mental Health First Aid for Adults who Interact with Youth - February 2014

Preparing Briefing Notes, GOA Learning Centre - June 2013

Critical Thinking in Action eLearning - 2013

Solution-Focused Skills for Caseworkers, Levels 1&2 (Nancy McConkey) - January 2007

Managing Information at Work (GOA) - December 2005

Exploring Spirituality and the Implications for Health (Glenrose Hospital) - May 2006

Proactive Strategies for Supporting Individuals with Challenging Behaviour (Grant MacEwan College) - May 2003

American Sign Language, Level 2 (Metro Community College) - April 2003

Ethical Decision Making for Positive Practices (McMan) - March 2003

Conflict Resolution (Paula MacLean) - November 2002

Work History

Apr 2012Present

Program & Policy Advisor, Family Support for Children with Disabilities

Government of Alberta, Ministry of Human Services
  • Developing policies and procedures, training and tools for implementing the Family Support for Children with Disabilities Legislation and Regulations.
  • Providing support to program delivery areas around implementation of the program, including policy interpretation, ensuring appropriate documentation is in place to support decision making, determining program eligibility, etc.
  • Contributing to the development of Provincial strategies and initiatives: Poverty Reduction Strategy, Youth Workforce Strategy, Aboriginal Engagement, Disability Innovations initiative, as well as to the enhancement of program policy to respond to their impacts on the program.
  • As a member of the Working Group that developed the Alberta Employment First Strategy (employment for persons with disabilities), collaborated with Cesilee Coulson of the Washington Initiative for Supported Employment (, and worked with on the coordination and delivery of an Employment Symposium and learning webinar series. See links under Accomplishments.
  • See Job Description above.
Nov 2004Apr 2012

Caseworker, Family Support for Children with Disabilities

Government of Alberta, Ministry of Human Services
  • Case Management, administering the Family Support for Children with Disabilities program and legislation for families raising children with disabilities. See job description above.
  • Coordinator of Specialized Services Multidisciplinary Team Review for Northern Alberta (September 2007 - December 2008). Facilitating the MDT process: providing consultation and support relevant to FSCD specialized services and the MDT process, reviewing all information related to requests for specialized services, scheduling and chairing all MDT reviews. See Job Description above.
Jan 1999Dec 2004

Residential Services

McMan Supports for People with disAbilities
  • Positions: Keyworker, Residential Coordinator
  • Committees: Person-Centered Approaches, Employee Recognition, Human Resources Advisory
  • Volunteer: Bingo Chairperson, Program Newsletter Development, Recruitment Assistant
Jan 1998Nov 2002

Support Worker

Independent Counselling Enterprises, Inc. & Quality Care
  • Key and Relief Residential Support for youth and adults with special needs
Jan 1995Jan 1998

Program Staff

Pembroke Boys & Girls Club
  • Planning, coordinating and running activities, Volunteer Management
  • Summer Camp Counselor
  • Volunteer: Fundraising, Public Relations, Special Events, Administration, Newsletter Development


Sep 1994Apr 1996

Social Service Worker Diploma

Algonquin College
  • Honours

Volunteer Experiences

Southview Child Care, 2014 - 2015

- Board member, parent rep

Edmonton Folk Music Festival, 1999 - 2016

- Site Environment Volunteer, Assistant Crew Co-ordinator

Condo Board Secretary, September 2007 - September 2010

- Took Condominium Management 100, the introductory level of study on condominium, which offers an introduction into the responsibilities and liabilities of managing condominiums. This level is addressed to owners, Board Members and new professionals. This level deals in detail with several issues fundamental to condominium, including management styles and everything you need to know about meetings. This course also addresses the basic principles of governance, administration, dealing with people, finances and maintenance and repair.

Edmonton Dragon Boat Festival Association, 2005 - 2008

- Paddler, Coach (Took Coaching Course), Board Secretary

Available Upon Request

  • List of References
  • Education and Training Certificates