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Summary

Proficient Computer Technician with experience in technical support to consumers with issues regarding computer hardware and software. Additional experience in retail allows for fast and efficient customer service. Utilizes strong problems solving skills by approaching them creatively and effectively with the ability to monitor existing logic and fix related issues. Certified CompTIA A+ Technician.

Work experience

Sep 2013Present

Cashier

Dollar Tree

Greets customers and assists them by handling cash transactions, product exchanges, and aiding them in locating products on the sales floor. Actively cleans work area and stocks wares when not interacting with customers to maintain a welcoming shopping environment.

Sep 2009May 2012

Desktop Support Assistant

Boon PC

Installs, maintains, upgrades, and troubleshoots software and hardware problems on all PC's and their peripherals on the client and server/network site including data repairs in various operating system versions and third party software products. Executes data recovery, restoration, back up, and transfer of data when requested from the client or due to the necessity of clean re-installations.

Education

Aug 2009Present

Associate of Arts, Information Systems

Montgomery College
Aug 2011May 2014

Bachelor of Arts, Computer Science

University of Maryland Baltimore County

On hold.

Skills

Computer Maintenance

Installing Hardware/Software, Troubleshooting, Repairing, Recovery, Printers

Windows XP, Vista, 7, 8, 10

Networking

Routers, Wireless/Bluetooth Configuration, LAN, VLAN, Remote

Applications/Virtualization

MS Word/Excel/PowerPoint, MS Active Directory, MS Visual Studio, Adobe Flash

Oracle VM Virtual Box, Windows Virtual PC

Languages

C, C++, Python