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More than 7 years experience in retail sales and customer service including product promotion, business development and marketing. Seeking opportunity to start career with long term goal as a travel consultant 

Work History

Nov 2013Nov 2014

Customer Service Representative

  • Delivered exceptional customer service with an unforgettable shopping experience for the customers.
  • Arranged orders, delivery and filled out specific forms to process transactions and special orders.
  • Processed customer payments using Point of Sale system (POS), handled cash clearance, reconcile, eftpos and credit sales plus refunds and exchanges.
  • Assisted floor managers with replenishing new stock after special day offers and in preparation for special occasions.
  • Encouraged new customers to join Myer one member club.
Jan 2012Feb 2013

Administrative Assistant

University of Technology, Student Centre
  • Maintained the admissions database including registering and updating student records.
  • Provided quality services to university students inquiring course information & admissions.
  • Provided administrative support to the office including compiling reports, processing invoices and maintaining files.

Student Volunteer

University of technology sydney 
  • Staffed the orientation help desk where I provided support to new students
  • Organised and led a university campus tour for a group of 25 people (team leader)
  • Organised refreshments at the welcome BBQ with my team members
  • Organised group activities prompting 30 international students from different nationalities to get to know one another thorough fun activities

Notable achievements

  • Achieved sales goal by an average of 20% by putting in place excellent selling techniques and maximising add ons.
  • Was awarded best volunteer of the year in 2010 by university student association for my excellence in leadership skills.
  • Maintained productive relationships with colleagues and received praise from customers for high level of customer service.