Executive Director at Audio Recovery, Inc.
- Oklahoma City, Oklahoma
- [email protected]
Increase organizational efficiency, unify team members around common vision and mentor through servant leadership in an environment of continuous learning and improvement.
A principled leader recognized by his peers for integrity, business ethics and high level of achievement. An encourager with an innate ability for building unity among different departments with competing priorities while meeting common objectives. A professional with more than 28 years experience designing and implementing positive ROI initiatives while increasing organizational efficiency. Primary areas of expertise in Operations, Project Management, Advertising/Marketing, Change Management and Executive Leadership.
Track record of creating and implementing internal operational initiatives that produce quality, efficiency and performance. Assembled and managed top-producing teams that have consistently exceeded internal and external KPIs. Effectively managed a workforce as large as 500 people at multiple locations with P&L responsibility. Strengths in proactively identifying and resolving problems through building consensus and implementing creative objective based solutions.
Proven ability to effectively lead through organizational change. Strong communications and listening skills utilized in "ADKAR" change management model. Led organization through multiple major change campaigns with the most recent being a consensus regarding and adoption of a uniform clinical standard of care for all hearing aid patients.
Servant leader that engenders strong loyalty and inspires passionate commitment from team members. Experience in coordinating departments and teams with different interests toward unified goals. Track record of effective corporate leadership through adversity as well as times of prosperity. Talent for developing the professional skills of team members.
Successfully managed hundreds of different projects across diverse vertical markets by balancing quality and performance standards. Effective communicator in C-level and large group presentations as well as one-on-one written and verbal communications. Most recently executed a 6 month project to implement new product line that involved new office space build-out, acquiring new equipment, extensive on-site and off-site training sessions, integration of new billing/revenue model as well the the development of new patient service protocols.
Worked together with key vendor decision makers to develop strong "win/win" business relationships that led to negotiating reduced costs, expanded warranties, reduced shipping costs and free supplies.
Hard worker that leads through example and is willing to do what it takes to accomplish goals and objectives. Recognized by co-workers, clients and business partners for unwavering personal integrity regardless of the situation.
Responsible for the day-to-day operations of the oldest ENT-based Audiology and hearing aid clinic in Oklahoma. Lead a team of audiologists and professional support staff dedicated to restoring hearing loss by matching the best device/technology to meet the patient's individual needs with world-class service.
Help audiology clinics across the country increase sales, gain marketshare, establish a brand voice & move from descriptive to predictive analytics models.
Work directly with sales, operations and customers to facilitate and manage advertising campaigns to meet/exceed customer's ROI expectations. Responsible for managing to quarterly/annual budgetary targets & increasing year over year customer retention.
Involved in every aspect of this new start-up; from sales to customer training and retention. Primarily responsible for the day-to-day operations, customer support and new product/service offerings.
Provided leadership and overall direction for the organization. Developed and implemented a strategic plan to advance the company's mission and objectives and promote revenue, profitability and growth as an organization. Oversaw company operations to insure production efficiency, quality, service, and cost-effective management of resources across all departments.
Developed and implemented policies and protocols to ensure effective communication and strong client relationships. Managed efficient communications between all internal and external departments and clients. Provided leadership and professional development of subordinates within the Client Services department.
Planned and coordinated daily operations for a staff of over 100 employees. Responsible for all aspects of production, scheduling, quality and hr functions. Developed policies and procedures that ensured operational efficiency and performance that consistently exceeded KPIs.
Responsible for the day-to-day operations of the Edmond, OK operations center. Managed a workforce of 100-150 people to meet daily and monthly operations goals. Reported directly to the VP of Operations.
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