Work History

Work History
Jul 2012 - Present

Director

Audio Recovery, Inc.

Responsible for the day-to-day operations of the largest and most respected Audiology and hearing aid clinic in Oklahoma.  Lead a team of six audiologists and professional support staff dedicated to restoring hearing loss by matching the best device/technology to meet the patient's individual needs with world-class service.

Apr 2011 - Jul 2012

Performance Manager

YP (formerly AT&T Advertising Solutions)

Work directly with sales, operations and customers to facilitate and manage advertising campaigns to meet/exceed customer's ROI expectations.  Responsible for managing to quarterly/annual budgetary targets & increasing year over year customer retention.

May 2004 - Apr 2011

President

VisionQuest Marketing

Provided leadership and overall direction for the organization.  Developed and implemented a strategic plan to advance the company's mission and objectives and to promote revenue, profitability and growth as an organization. Oversaw company operations to insure production efficiency, quality, service, and cost-effective management of resources across all departments.

Mar 2010 - Apr 2011

Partner - Operations/Customer Experience

BlueWave Mobile

Involved in every aspect of this new start-up; from sales to customer training and retention.  Primarily responsible for the day-to-day operations, customer support and new product/service offerings.  Also managed the company's social media marketing efforts including content development on desktop website, mobile website, company blog, twitter, Facebook, SlideShare and Empire Avenue.

Jan 1995 - May 2004

VP Client Services

VisionQuest Marketing

Developed and implemented policies and protocols to ensure effective communication and strong client relationships.  Managed efficient communications between all internal and external departments and clients.  Provided leadership and professional development of subordinates within the Client Services department. 

Apr 1993 - Jan 1995

Director of Operations

VisionQuest Marketing

Planned and coordinated daily operations for a staff of over 100 employees.  Responsible for all aspects of production, scheduling, quality and hr functions.  Developed policies and procedures that ensured operational efficiency and performance that consistently exceeded KPIs.

Dec 1991 - Apr 1993

Branch Manager

TCIM Services

Responsible for the day-to-day operations of the Edmond, OK operations center.Managed a workforce of 100-150 people to meet daily and monthly operations goals.Reported directly to the VP of Operations.

Skills

Skills

Executive Leadership

Mobile Marketing - Strategy, Implementation & Emerging Tech.

New Business Start-ups

Social Media Marketing

Well versed in Microsoft Office software

Oral and written communication and presentation skills

Managing multiple projects efficently (Project Mgmt.)

Strategic planning and business forecasting

Developing creative, objective-based solutions

Maximizing productivity and organizational efficency

Leading through organizational change (Change Mgmt.)

Developing collaborative work environments

Building/maintaining strong client relationships

Education

Education

OBJECTIVE

Increase organizational efficiency, unify team members around common vision and mentor through servant leadership in an environment of continuous learning & improvement.

Interests

Family - Church - Music - Technology - College Football - Gadgets - Social Media Marketing

Summary

PROFILE

A principled leader recognized by his peers for integrity, business ethics and high level of achievement .  An encourager with an innate ability for building unity among different departments with competing priorities while meeting common objectives.  A professional with more than 20 years experience designing and implementing positive ROI initiatives for clients across a wide variety of vertical markets. Primary areas of expertise in Operations, Project Management, Client Relations, Change Management and Executive Leadership.  

Below is a partial list of vertical markets in which I have experience:

  • telecommunications (fixed-line and wireless)
  • financial services
  • software/technology
  • publishing
  • energy 
  • insurance
  • advertising (on-line & off-line)
  • PEO/payroll processing
  • cable/satellite TV
  • blood donor recruitment/management
  • education
  • automotive
  • medical/dental
  • associations & trade groups
  • contracting (roofing, plumbing, HVAC, electrical, etc)

VALUE PROPOSITION

Operational Expertise

Track record of creating and implementing internal operational initiatives that produce quality, efficiency and  performance.  Assembled and managed top-producing teams that have consistently exceeded internal and external KPIs.  Effectively managed a workforce as large as 500 people at multiple locations with P&L responsibility.  Strengths in proactively identifying and resolving problems through creative objective based solutions.

Mobile Marketing Expertise

In-depth understanding of current mobile marketing landscape including extensive real-world experience in SMS, MMS, Mobile Websites & Apps.  Helped clients integrate mobile channel into existing traditional marketing/advertising medias.  Detailed understanding of emerging mobile technologies and their adoptions around the globe including QR Codes, NFC (Near Field Communications), LBS (Location Based Services), Proximity Marketing (Bluetooth, Geo-Fencing) and Augmented Reality.

Project Management/Client Relations

Successfully managed hundreds of different client projects across diverse vertical markets by balancing quality and performance standards.  Effective communicator in C-level and large group presentations as well as one-on-one written and verbal communications.  Developed and implemented client interaction protocols which led to more than a 35% increase in client satisfaction ratings.

Change Management

Proven ability to effectively lead through organizational change.  Strong communications and listening skills utilized in "ADKAR" change management model.  Led organization through multiple major change campaigns with the most recent being a transition for all employees and departments from a facilities-based environment to a completely virtual environment.

Proven Leadership

Servant leader that engenders strong loyalty and inspires passionate commitment from team members.  Experience in coordinating departments and teams with different interests toward unified goals.  Track record of effective corporate leadership through adversity as well as times of prosperity.  Talent for developing the professional skills of team members.

Business Ethics

Hard worker that leads through example and is willing to do what it takes to accomplish goals and objectives.  Recognized by co-workers, clients and business partners for unwavering personal integrity regardless of the situation.

CAREER HIGHLIGHTS

  • Created custom performance tracking & analysis tool that was rolled out to a 5 state region
  • Helped dozens of businesses successfully reach their audience through new media resulting in increased engagement rates and positive ROI
  • Conducted keynote presentations to multiple groups on the mobile channel and emerging technologies
  • Developed and implemented small project model that opened up company services to thousands of potential customers while maintaining profitability objectives
  • Reduced overhead costs by more than 20% through outsourced partnership and increased operational efficiency
  • Worked directly with sales and marketing to secure and maintain several multi-million dollar accounts
  • Developed and implemented client interaction protocols which led to more than a 35% increase in client satisfaction rates
  • Led a company-wide change initiative to transition all employees from a facilities-based environment to a virtual environment
  • Developed and implemented real-time quality control processes that improved service and quality while dramatically decreasing overhead costs 
  • Successfully managed hundreds of different client projects across diverse vertical markets while meeting or exceeding quality and performance KPIs
  • Developed and implemented standardized training protocols that increased curriculum retention while decreasing employee training time across multiple geographic locations

KNOWLEDGE BASE

  • Mobile Technologies & Applications                                          
  • Direct Marketing  Strategies & Implementation                            
  • On-line & Off-line Advertising Mediums and Strategies                                          
  • Growth Management                                
  • Social Media Best Practices for Business                                          
  • Organizational Leadership                          
  • Working Knowledge of over 20 Different Vertical Markets                                    
  • Development of Reproducible Business  Models        

EXPERTISE

  • Mobile Marketing - Strategy & Implementation                                    
  • Operational Management                          
  • Analytics & Statistical Modeling                                          
  • Developing & Enhancing Client Relationships                            
  • Change Management                                
  • Executive Leadership                                  
  • Project Management                                  
  • Strategic Planning & Business Forecasting                                
  • Consensus Building  
  • New Business Start-ups
  • Entrepreneurial Mindset

References

References

Glenn Watson

Chad is extremely knowledgeable about the current digital market place and made an immediate impact in our office when hired in late April. In addition to his normal job duties he quickly jumped in and took on responsibilities such as building forecasting models and training new technologies. He quickly established his knowledge and earned the respect of the office. His background of running a business and understanding customers is very evident with his calm mature approach to business.

Sean Conrad

Chad is a leader, and a man of integrity.I think his success can be attributed to the fact that he refuses to “win at all costs”; but he’s a winner nonetheless.He is respected by his superiors and subordinates alike.His skills are evident, and his ability to adapt to a changing environment is encouraging to those around him.  I know Chad to be very competent, and he would be an asset to any organization.His leadership, organizational skills, and operational insight will be a sure benefit to those fortunate enough to work with him.

Andrew Stann

Chad walked in off the street into a very complex, challenging and wide open new role at AT&T Advertising Solutions. Without any real knowledge of our culture, sales processes or systems Chad has been a leader on our Southwest Region Performance Management Program Team in a variety of different ways. He spearheaded the development of excel-based ROI Leads Management Reporting Tool which the Team uses as a basis to report metrics both internally and to customers. Additionally, Chad has stepped back to mentor Team members...as his market took the lead with our Program...and his trials and errors gave direction to the entire Program and Team. Though his time with Ad Solutions is shorter than most his value to our team is much greater than most.

Brett Byers

I have had the pleasure of knowing and working with Chad for over 16 years. He is a seasoned professional and business leader in the industry and has always operated with the utmost integrity in everything that he does. Chad is a strong leader that is able to manage effectively through adversity and has a long track record of success building strong relationships with his employees and business partners. I highly recommend Chad for any organization looking for leadership-driven execution and results with integrity.

Timothy Johnson

Over a career, you meet and work with hundreds, if not thousands, of people. I have known Chad for more than 20 years. In that time, no one has shown me higher integrity and commitment to doing the right thing than Chad. He consistently surrounds himself with a team of the highest caliber, delivering effective results. When you work with Chad, you know you are working with the best.

Butch Walker

As someone who worked very closely with Chad as a part of the leadership team at VisionQuest Marketing I can recommend him in the strongest terms. VisionQuest has developed a reputation for the highest integrity in all things and Chad's personal integrity is a huge part of that. In good and difficult situations, He has a great moral compass. Chad is also a great leader who genuinely cares about his team and will live out the model of a servant-leader so needed today. As a result, he engenders strong loyalty and inspires passionate commitment from those he works with. He is simply a top-notch man.

Curtis McMillin

I've known Chad for many years, having worked with him early in his career at TCI Marketing. I've witnessed firsthand his ability to adapt quickly to change and confidently lead an organization through lean and prosperous times. He has an uncanny ability to unite a team in a shared vision, and any organization would be fortunate to have Chad in a leadership role

Chris Forbes

Chad is a knowledgeable, friendly and efficient partner who is looking out for your organization's best interests--you can trust him!  I highly recommend him and respect his opinions.