A principled leader recognized by his peers for integrity, business ethics and high level of achievement . An encourager with an innate ability for building unity among different departments with competing priorities while meeting common objectives. A professional with more than 20 years experience designing and implementing positive ROI initiatives for clients across a wide variety of vertical markets. Primary areas of expertise in Operations, Project Management, Client Relations, Change Management and Executive Leadership.
Below is a partial list of vertical markets in which I have experience:
- telecommunications (fixed-line and wireless)
- financial services
- advertising (on-line & off-line)
- PEO/payroll processing
- cable/satellite TV
- blood donor recruitment/management
- associations & trade groups
- contracting (roofing, plumbing, HVAC, electrical, etc)
Track record of creating and implementing internal operational initiatives that produce quality, efficiency and performance. Assembled and managed top-producing teams that have consistently exceeded internal and external KPIs. Effectively managed a workforce as large as 500 people at multiple locations with P&L responsibility. Strengths in proactively identifying and resolving problems through creative objective based solutions.
Mobile Marketing Expertise
In-depth understanding of current mobile marketing landscape including extensive real-world experience in SMS, MMS, Mobile Websites & Apps. Helped clients integrate mobile channel into existing traditional marketing/advertising medias. Detailed understanding of emerging mobile technologies and their adoptions around the globe including QR Codes, NFC (Near Field Communications), LBS (Location Based Services), Proximity Marketing (Bluetooth, Geo-Fencing) and Augmented Reality.
Project Management/Client Relations
Successfully managed hundreds of different client projects across diverse vertical markets by balancing quality and performance standards. Effective communicator in C-level and large group presentations as well as one-on-one written and verbal communications. Developed and implemented client interaction protocols which led to more than a 35% increase in client satisfaction ratings.
Proven ability to effectively lead through organizational change. Strong communications and listening skills utilized in "ADKAR" change management model. Led organization through multiple major change campaigns with the most recent being a transition for all employees and departments from a facilities-based environment to a completely virtual environment.
Servant leader that engenders strong loyalty and inspires passionate commitment from team members. Experience in coordinating departments and teams with different interests toward unified goals. Track record of effective corporate leadership through adversity as well as times of prosperity. Talent for developing the professional skills of team members.
Hard worker that leads through example and is willing to do what it takes to accomplish goals and objectives. Recognized by co-workers, clients and business partners for unwavering personal integrity regardless of the situation.
- Created custom performance tracking & analysis tool that was rolled out to a 5 state region
- Helped dozens of businesses successfully reach their audience through new media resulting in increased engagement rates and positive ROI
- Conducted keynote presentations to multiple groups on the mobile channel and emerging technologies
- Developed and implemented small project model that opened up company services to thousands of potential customers while maintaining profitability objectives
- Reduced overhead costs by more than 20% through outsourced partnership and increased operational efficiency
- Worked directly with sales and marketing to secure and maintain several multi-million dollar accounts
- Developed and implemented client interaction protocols which led to more than a 35% increase in client satisfaction rates
- Led a company-wide change initiative to transition all employees from a facilities-based environment to a virtual environment
- Developed and implemented real-time quality control processes that improved service and quality while dramatically decreasing overhead costs
- Successfully managed hundreds of different client projects across diverse vertical markets while meeting or exceeding quality and performance KPIs
- Developed and implemented standardized training protocols that increased curriculum retention while decreasing employee training time across multiple geographic locations