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Summary

Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments

Value-driven innovative leader with proven results in building IT Project & Service Management teams.  Skilled at cultivating relationships and building influence to achieve meaningful organizational change.  Ambitious self-starter with a passion for people and technology.  Highly organized analytical thinker with demonstrated results in delivering transformational initiatives.  Servant-leader with a focus on relationship building.  Expertise includes:

Delivery Processes Tailored to Your Business | Customized Roadmaps, Strategies, and Prioritization Frameworks | Agile Transformations | Process Maturity Assessments | IT Environment Assessments | PMO & ITSM Development | ITIL Version 3 Incident, Request, Problem, Change, & Release | IT Service Management (ITSM), Metrics, & Reporting | Technical Product Ownership | Demand Management | Change Management | Relationship Management | Project, Program, & Portfolio Management | Sponsor, Client, Stakeholder, & Resource Management | Estimation, Capital, & Budget Administration | Project Scheduling, Work Breakdown Structure, & Plan Management | Vendor & Contract Administration | Risk Identification & Mitigation | Issue Management | Executive Presentations | PMI Standards & Methods | Waterfall SDLC | Agile / Scrum / Kanban | PRINCE2 | ServiceNow

Work experience

20182019

IT Director, CorporateServices

EmployBridge

Fulfill strategic, operational, and tactical responsibilities for IT products & services aligning to the infrastructure, operations, support, colleague communications, human resources, legal, risk, and colleague training business outcomes.  Develop product road maps, visions, and backlogs with supporting prioritization and demand management activities.  Provide production and operational level support, data analytics, troubleshooting, and escalation.  Chair the product line’s steering committee.  Provide management and oversight of project teams, project managers, and scrum masters.  Serve as the “trusted adviser” and primary point of contact to business line executives and senior leaders.

20152018

Vice President, IT Project Management Office (PMO)

Cardtronics, Inc.

Designed, built-out, and led the world-class, cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of concurrent capital and operational projects, including ATM client facing product development (software stack, transaction set & routing), infrastructure maintenance / upgrades (data center equipment moves / adds / changes / refreshes), and various software development initiatives (ERP, CRM, MIS) spanning all business lines within the company.  Hired, trained, mentored, and coached FTE executing a Capital (CapEx) budget of annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget.

20132015

Senior IT Portfolio Manager

Think Finance

Managed multiple, concurrent infrastructure projects and strategic programs, from concept to completion, in a multi-location, multi-business unit, shared services matrix environment, with responsibility for building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders in a matrix organization to effectively deliver solutions into the production environment. Managed all IT infrastructure projects companywide, providing ownership and accountability for delivery of concurrent capital and operational projects, inclusive of schedule, cost, and quality aspects ensuring successful delivery of project objectives.

20102013

IT PMO Manager

TTI, Inc.

Designed, built-out, and led the cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of concurrent capital and operational projects, including product development, infrastructure maintenance / upgrades, and various software development initiatives, spanning all business lines within the company.  Hired, trained, mentored, and coached FTE executing a Capital (CapEx) budget of annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget, inclusive of yearly forecasting and achievement of marginal improvement objectives. 

Education

Certifications

Project Management Professional (PMP), March 2007, License 461220

SAFe 4.6 Scrum Master, January 2019, Certification 34788481-2529

Certified ScrumMaster (CSM), September 2012, Certification 000214821

ITIL Version 3, Foundations, August 2009, Certification 47907

ITIL Version 3, Release, Control & Validation (RCV), September 2012, Certification 34426

ITIL Version 3, Service Strategy (SS), January 2014, Certification GR751047669CG

Projects in Controlled Environments (PRINCE) Version 2, Practitioner March 2011, Certification 02296099-01-8TER

Six Sigma Yellow Belt, July 2004