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Summary

Taking the Guesswork Out of IT Project and Service Management | Building World-Class IT Project and Service Management Teams | Delivering IT Projects and Programs On-Time and On-Budget | Delivering Returns on Technology Investments | Rescuing Failed Projects and Programs | Driving Adoption of IT Project and Service Management | Exceeding Customer Expectations

Customer-focused, value-oriented, innovative and entrepreneurial leader with proven results in building IT Project and Service Management teams and organizational practices.  Skilled at cultivating relationships and building influence.  Driven self-starter with a passion for people and technology.  Highly organized, analytical thinker with demonstrated results in delivering complex technical solutions across multiple platforms.  Servant-leader with a focus on relationship building.  Expertise includes:

Project, Program, and Portfolio Management, Performance Metrics, and Reporting | Relationship Management | Sponsor, Client, Stakeholder, and Resource Management | Demand Management | PMO Organizational Development | Organizational Change Management | Scope and Interdependencies Management | Vendor and Contract Administration | Estimation, Capital, and Budget Administration | Project Scheduling, Work Breakdown Structure, and Plan Management | Risk Identification and Mitigation | Issue Management | Executive Presentations, Status Reports, and Dashboards | PMI Standards and Methods | Agile / Scrum / Kanban | Waterfall SDLC | PRINCE2 Methodology | ITIL Version 3 | IT Service Management (ITSM), Metrics, and Reporting | ServiceNow | Incident, Request, Problem, Change, and Release

Work experience

20152018

Vice President, IT Project Management Office (PMO)

Cardtronics, Inc.

Designed, built-out, and led the world-class, cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of concurrent capital and operational projects, including ATM client facing product development (software stack, transaction set & routing), infrastructure maintenance / upgrades (data center equipment moves / adds / changes / refreshes), and various software development initiatives (ERP, CRM, MIS) spanning all business lines within the company.  Hired, trained, mentored, and coached FTE executing a Capital (CapEx) budget of annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget.

20132015

Senior IT Portfolio Manager

Think Finance

Managed multiple, concurrent infrastructure projects and strategic programs, from concept to completion, in a multi-location, multi-business unit, shared services matrix environment, with responsibility for building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders in a matrix organization to effectively deliver solutions into the production environment. Managed all IT infrastructure projects companywide, providing ownership and accountability for delivery of concurrent capital and operational projects, inclusive of schedule, cost, and quality aspects ensuring successful delivery of project objectives.

20102013

IT PMO Manager

TTI, Inc.

Designed, built-out, and led the cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of concurrent capital and operational projects, including product development, infrastructure maintenance / upgrades, and various software development initiatives, spanning all business lines within the company.  Hired, trained, mentored, and coached FTE executing a Capital (CapEx) budget of annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget, inclusive of yearly forecasting and achievement of marginal improvement objectives. 

Education

Certifications

Project Management Professional (PMP), March 2007, License 461220

Certified ScrumMaster (CSM), September 2012, Certification 000214821

ITIL Version 3, Foundations, August 2009, Certification 47907

ITIL Version 3, Release, Control & Validation (RCV), September 2012, Certification 34426

ITIL Version 3, Service Strategy (SS), January 2014, Certification GR751047669CG

Projects in Controlled Environments (PRINCE) Version 2, Practitioner March 2011, Certification 02296099-01-8TER

Six Sigma Yellow Belt, July 2004