Work experience

Work experience
Dec 2013 - Present

Information Security Specialist

Peoples Bank
May 2012 - Dec 2013

Network Support Analyst

The YGS Group

Performed the efficient and timely troubleshooting, remediation, and tracking of Level 2 and 3 functions, supporting Mac and PC clients on Windows-based network environment. Responsible for technical documentation, security administration, and conducting annual audit.

  • Planned and deployed LAN and WAN network projects, including configuration and definition of parameters for installation and testing of hubs, routers, switches, controllers, and other networking equipment.
  • Performed installation, configuration, testing, and monitoring of PCs, and server hardware and software.
  • Modernized environment with upgraded PCs, including migration to Windows 7 to improve system performance and functionality. Managed updates to physical and virtual servers.
Jan 2003 - Mar 2012

Client Services Technician

Penn National Insurance

Supported technical infrastructures, including PC hardware, server operating systems, network administration, and network security, as part of IT team for 1000+ internal and remote employees. Became the go-to guy for advanced system troubleshooting, and for providing expertise and advice to team members.

  • Provided subject matter expertise on Cybersecurity domain, as part of an 8-person exploratory team to assess an opportunity for business expansion.
  • Part of team effort to upgrade 1000+ computers to Windows 7 and Office 2010 for 5 US offices. Conducted training for 150+ claims representatives and teleworkers in the use and functionality of new systems.
  • Selected to become a Dell Certified Technician and take on responsibility for all Dell systems' repairs.
  • Sought out by business users based on outstanding customer service skills and professionalism. Actively worked to keep the business appraised of upcoming changes and potential impacts.
  • Ensured networking systems were secure from known vulnerabilities, addressing server and workstation problems or escalating to expedite resolution.
    • Managed patch update process using Windows Server Update Services (WSUS). In one instance, repaired systems after a defective Microsoft patch was installed. Diligently worked long hours to narrow down affected drivers and files, and to remove patch from the culprit machines.
    • Recommended and received approval to deploy Malwarebytes to successfully cleanse an infected system.
    • Configured and troubleshot VPN client software on teleworker equipment.
    • Configured and troubleshot networked workstations in a Windows XP and Windows 7 based environment.
    • Supported networked and locally installed applications, including in-house software and Citrix applications.
    • Trained staff to use remote network connection procedures.
  • Imaged PCs with in-house images to prepare for enterprise system rollouts.
Jan 2000 - Jan 2003

Information Systems Support Specialist

  • Worked directly with help desk manager in the support, installation, and troubleshooting of ruggedized, wireless computer equipment, aboard forklifts in multiple warehouse locations.
  • Analyzed and researched cost-effective methods for implementing local vs. networked printers.
  • Fielded inbound telephone calls and troubleshot end-user technical issues using excellent communications and customer service skills.
  • Configured and troubleshot networked workstations in a Windows environment.
  • Supported networked and locally installed applications, including in-house software.
Jun 1999 - Dec 1999

IS Testing Facilitator

  • Tested and evaluated in-house and vendor based software applications for Year 2000 compliance.
  • Interacted with end-users regarding testing of applications and product vendors regarding patch installations.
  • Installed in-house and vendor based software, upgrades, and patches on end-user systems.
  • Created software database of over 1,000 vendor, end-user, and in-house software to be updated by IS individuals.
  • Wrote testing procedures for Lawson application (used throughout entire health system to purchase various products such as artificial hearts and pacemakers). 
Jun 1993 - Jun 1998

Aviation Warfare Systems Operator

United States Navy

  • Flew 400+ hours of round the clock operations for Operation Southern Watch and Maritime Interdiction Operations, in support of United Nations sanctions.
  • Maintained zero discrepancies with all confidential, secret, and classified information.
  • Trained personnel on various friendly and enemy submarine tactics, abilities, and attack procedures.
  • Worked in a team environment during in-flight missions aboard P3C-Orion aircraft.
  • Contributed to the success of Dugong 96 in preparation for Tandem Thrust 97.
  • Tracked flight hours and training requirements for 150 aircrewmen without error, contributing to squadron's successful interim FNET evaluation.
  • Coordinated and executed monthly operations Flight Order Audit Board. 


Jun 2010 - Dec 2012

Bachelor of Science

Utica College
Aug 1998 - May 2001

Associate of Science

Pennsylvania State University