Download PDF

Work experience

Dec 2013Present

Information Security Specialist

Peoples Bank
May 2012Dec 2013

Network Support Analyst

The YGS Group

Performed the efficient and timely troubleshooting, remediation, and tracking of Level 2 and 3 functions, supporting Mac and PC clients on Windows-based network environment. Responsible for technical documentation, security administration, and conducting annual audit.

  • Planned and deployed LAN and WAN network projects, including configuration and definition of parameters for installation and testing of hubs, routers, switches, controllers, and other networking equipment.
  • Performed installation, configuration, testing, and monitoring of PCs, and server hardware and software.
  • Modernized environment with upgraded PCs, including migration to Windows 7 to improve system performance and functionality. Managed updates to physical and virtual servers.
Jan 2003Mar 2012

Client Services Technician

Penn National Insurance

Supported technical infrastructures, including PC hardware, server operating systems, network administration, and network security, as part of IT team for 1000+ internal and remote employees. Became the go-to guy for advanced system troubleshooting, and for providing expertise and advice to team members.

  • Provided subject matter expertise on Cybersecurity domain, as part of an 8-person exploratory team to assess an opportunity for business expansion.
  • Part of team effort to upgrade 1000+ computers to Windows 7 and Office 2010 for 5 US offices. Conducted training for 150+ claims representatives and teleworkers in the use and functionality of new systems.
  • Selected to become a Dell Certified Technician and take on responsibility for all Dell systems' repairs.
  • Sought out by business users based on outstanding customer service skills and professionalism. Actively worked to keep the business appraised of upcoming changes and potential impacts.
  • Ensured networking systems were secure from known vulnerabilities, addressing server and workstation problems or escalating to expedite resolution.
    • Managed patch update process using Windows Server Update Services (WSUS). In one instance, repaired systems after a defective Microsoft patch was installed. Diligently worked long hours to narrow down affected drivers and files, and to remove patch from the culprit machines.
    • Recommended and received approval to deploy Malwarebytes to successfully cleanse an infected system.
    • Configured and troubleshot VPN client software on teleworker equipment.
    • Configured and troubleshot networked workstations in a Windows XP and Windows 7 based environment.
    • Supported networked and locally installed applications, including in-house software and Citrix applications.
    • Trained staff to use remote network connection procedures.
  • Imaged PCs with in-house images to prepare for enterprise system rollouts.
Jan 2000Jan 2003

Information Systems Support Specialist

Harley-Davidson
  • Worked directly with help desk manager in the support, installation, and troubleshooting of ruggedized, wireless computer equipment, aboard forklifts in multiple warehouse locations.
  • Analyzed and researched cost-effective methods for implementing local vs. networked printers.
  • Fielded inbound telephone calls and troubleshot end-user technical issues using excellent communications and customer service skills.
  • Configured and troubleshot networked workstations in a Windows environment.
  • Supported networked and locally installed applications, including in-house software.
Jun 1999Dec 1999

IS Testing Facilitator

Wellspan
  • Tested and evaluated in-house and vendor based software applications for Year 2000 compliance.
  • Interacted with end-users regarding testing of applications and product vendors regarding patch installations.
  • Installed in-house and vendor based software, upgrades, and patches on end-user systems.
  • Created software database of over 1,000 vendor, end-user, and in-house software to be updated by IS individuals.
  • Wrote testing procedures for Lawson application (used throughout entire health system to purchase various products such as artificial hearts and pacemakers). 
Jun 1993Jun 1998

Aviation Warfare Systems Operator

United States Navy

  • Flew 400+ hours of round the clock operations for Operation Southern Watch and Maritime Interdiction Operations, in support of United Nations sanctions.
  • Maintained zero discrepancies with all confidential, secret, and classified information.
  • Trained personnel on various friendly and enemy submarine tactics, abilities, and attack procedures.
  • Worked in a team environment during in-flight missions aboard P3C-Orion aircraft.
  • Contributed to the success of Dugong 96 in preparation for Tandem Thrust 97.
  • Tracked flight hours and training requirements for 150 aircrewmen without error, contributing to squadron's successful interim FNET evaluation.
  • Coordinated and executed monthly operations Flight Order Audit Board. 

Education

Jun 2010Dec 2012

Bachelor of Science

Utica College
Aug 1998May 2001

Associate of Science

Pennsylvania State University

Portfolio