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Summary

An experienced shop assistant who is trustworthy, reliable and flexible that has the ability to multi-task, handle pressure, work as part of a team and most importantly motivate customers to make a purchase. I am very customer focused and have the required communication skills needed to make every customer feel special. Having the experience of working in the retail industry l have developed problem solving and sales skills, confidence to sell products and can work independently. I am looking for a suitable sales assistant opportunity with a company who truly value their staff, challenge me professionally and also allow me to develop my knowledge and potential further.

Work History

Dec 2009Jan 2012

Retail Assistant

Backdoor Surfshop (retail)

Duties: Clothing sales, Surfing Hardware (surfboards, wetsuits), Snowboard Hardware, Skateboard Hardware, cleaning, upselling and stock take.

Nov 2010Feb 2011

Surf Instructor

Discovery Surf School

Teaching people how to surf.

Jun 2014Feb 2015

Bartender

Mishmosh 

MishMosh were highly focused on exceptional customer service skills and bar work.

Skills:

-Cocktails, Beer & Wine knowledge,  Standard House drink

-Able to work quickly and efficiently whilst meeting the highest standards of presentation and attention to detail.

-Making sure that all food and beverages are served to the highest standards of presentation.

Dec 2014Feb 2015

Spatial Designer

Repertoire (Retail)

Repertoire is a successful women's clothing boutique, which holds chain stores through out New Zealand. The brief for Repertoire was to create the store layout as well as sourcing the interior elements. The process involved producing realistic CAD Visualisations, Plans, and Sections.

Aug 2015Aug 2015

Spatial Designer

Tuatara Brewery (Hospitality)

(one off) Tuatara breweries brief was to re design and fit out their new upstairs lounging area which had to be modular as well as multi functional bar space. This process included everything from CAD visualizations of the space to the actual physical creation of it. The project was set on a strict budget and through this a space was still created that ticked all the clients boxes.

Education

Feb 2012Nov 2015

Spatial Design (1st class Honors)

Massey University, Wellington, New Zealand

I have recently completed my fourth and final year studying a Degree in Spatial Design (Honors) at Massey University Wellington. I am a reliable, polite, confident and motivated person who is eager to succeed.

NCEA Level 1, 2, 3

Bethlehem College, Tauranga New Zealand 

Skills

Area Of Expertise

Customer Service

Working apart of a team

Able to help customers find what they want.
Maintaining a high standard of displays and visual merchandising to ensure the store is well presented.
Able to use modern computer equipment and retailing software.
Stockroom procedures.
Attention to detail.
Able to describe a products features and benefits to a customer.
Styling.

Reference

To whom it may concern,

I highly recommend Chad Kleiman for employment. Chad was employed at Backdoor Tauranga from December 2009 until January 2012 and was a very valued employee. Chad had to resign from he's position of Part time sales assistant to begin he's University course in Wellington. During he's employment he was responsible for: - Greeting the customers who entered the store - Answering inquiries from customers - Giving advice and guidance on product selection to customers in regards to surfboards, wetsuit selection, snowboard hardware, skateboard hardware and various accessories - Processing cash, card payments, lay-buys and refunds - Receiving and storing the delivery of large amounts of stock such as surfboards, bodyboards, wetsuits, snowboards, skateboards, surf accessories and apparel - Attending brand nights to ensure our customers get the most up to date information about our products Chad was reliable in advising customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and return to buy in the future. At all times Chad was dependable, reliable, hard-working and enthusiastic. He's confidence within himself provided fantastic communication skills and allowed him to converse with all age groups. Overall he was delightful to work with and highly recommend him.

Yours Faithfully,

Emma Louise.

0417 037567

Debi Bowker

Head Director at Repertoire

0011 64 27 279 4294