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Sales: Experienced in complex software pre-sales solutions. I am comfortable presenting to C-Suite, technical staff and end users. I provide consultation and education to prospective clients to ensure superior customer and product support before, during and after sales.Technical: Proven track record in the diverse world of technology and wireless networks, to include wireless network engineering, deployment, technology research, and support. Experienced in diverse, fast-paced environments providing excellent customer service to internal and external customers and partners, coupled with the ability to perform post sales software implementation installations.Prior to my foray into Information Technology, my background revolved around military Avionics systems to include Radar, Communications and Indicators and Controls, testing and component level repair using Automated Test Equipment


Experienced software sales solutions engineer, 802.11 wireless network urvey/deployment/troubleshooting, LAN/WLAN solution planning and support, Voice-over-IP solutions, proficient in many different operating systems (usage and administration), wired and wireless network security.

Work experience

Aug 2009Present

Wireless System Consultant


Retained by the Director of Network services to provide management of the BASF Cisco wireless infrastructure.

 Technical Consultant

* Directed and implemented real-time wireless Security procedures at customer location.* Provided all levels of technical support of the BASF Cisco wireless network.* Responsible for all configuration changes to the Cisco 2100 and 4000 series WLC’S.* Maintain and monitor the Cisco ACS server.  Add new user accounts to both the BASF secure and guest networks.

* Make recommendations as to next wireless platform  customer will use.

Oct 2006Oct 2008

Staff Implementation Engineer

Vocera Communications

 • Plans, manages, and implements Vocera’s wireless communication systems. The implementation process includes assessing the customer’s wireless environment, facilitating business process workshops to plan communication workflow, configuring the Vocera database, integration with external systems (such as PBXs and messaging middleware), training the customer’s system administrator and help desk, and coordinating end-user training activities.• Troubleshoots customer environments, including researching wireless configuration and compatibility issues, and optimizes the performance of the Vocera system.• Teaches technical training courses for customers and implementation partners. 

•  Develops and documents best practices and deployment guidelines. Contributes to the Technical Support knowledgebase. Develops technical training materials. • Transfers knowledge to Vocera customers and partner’s technical staff to enable them to successfully implement Vocera solutions.

Jan 2006Oct 2006

Sr. System Consultant

Decision Point

• Analyze end-user's business requirements to design and implement secure, manageable and scaleable mobility solutions • Deliver presentations and product demonstrations of products with focus on solutions to the customer's business problems.• Perform product implementations in customer's environments.• Work closely with application development group to implement wireless solutions for major retail corporations extending their current applications to hand-held devices. • Provide pre and post sales support for custom solution products.• Train users in the operation and maintenance of RF systems and associated software packages.• Deliver basic technical support and problem resolution assistance to end-users and reseller partners

May 2004Dec 2005

Sales Engineer

• Analyze end-user's business requirements, and articulate the value of Wavelink products as they relate to the customer's environment. • Deliver presentations and product demonstrations of Wavelink products with focus on solutions to the customer's business problems.• Perform product implementations in customer's environments. Maintain an average of 10% billable time.• Perform ongoing account management for key accounts in assigned region.• Provide regular activity reporting regarding sales and deployment activities.• Provide pre and post-sales support for Wavelink products.

Nov 1999May 2004

Sr. System Consultant


• Worked closely with Director of Professional Services to determine overall wireless technology direction of the company.• Responsible for designing and implementing secure, manageable and scaleable mobility solutions to meet the diverse needs of enterprise class customers.• Involved in overall wireless technology decisions for prospective customers.• Acted as technical liaison between sales staff and client.• Directed and implemented real-time wireless Security procedures.• Extensive wireless network experience with versions: (802.11-B), (802.11-G) and (802.11-A)

• Hardware and software maintenance of all Windows NT/2000/Linux Servers

• Setup/configuration of all 802.11 wireless network infrastructure devices

• Administration, maintenance, upgrades, and troubleshooting of all end-user PC systems and applications

• All user support for hardware, software, and connectivity issues. 

Sep 1995Oct 1999

System Analyst

Symbol Technologies

• Responsible for maintaining and servicing 1200+RF NT Servers for Toys R Us.• Test and evaluate new software and vendor specific BIOS changes. • Provide 3rd level support to Symbol Technologies Field Service representatives and Toys R Us RF Support personnel.• Setup and maintain DHCP scope using DHCP manager for all Spectrum24 stores. • Responsible for replacing motherboards, modem cards and floppy disk drives. Also responsible for replacing, reformatting and cloning hard disk drives.• Install and maintain a wide variety of scanning equipment, including hand held scanners, laser radio terminals, network control units, RF transceivers, Spectrum24 Access Points and Wireless LAN cards.• Responsible for maintaining inventory, preparing expense reports and keeping mileage records

Sep 1992Nov 1996

Computer Operator/Technician

Electronic Data Systems
Sep 1990Nov 1991

Electronic Technician

Martin Marietta Electronic & Missile Systems
Sep 1983Feb 1990

326X5 Avionics Technician

Performs and manages avionics test station functions and activities. Operates, inspects, maintains, programs, and calibrates computer and manually operated avionics test equipment, support equipment (SE), and aircraft avionics systems components.




USAF Technical Training Center


802.11 Wireless Security Solutions
Microsoft Operating Systems
Detailed knowledge of all Microsoft desktop and server products.
Cisco Wireless Products
Microsoft Office Products