Christopher Guerrino

Retained by the Director of Network services to provide management of the BASF Cisco wireless infrastructure.

 Technical Consultant

* Directed and implemented real-time wireless Security procedures at customer location.* Provided all levels of technical support of the BASF Cisco wireless network.* Responsible for all configuration changes to the Cisco 2100 and 4000 series WLC’S.* Maintain and monitor the Cisco ACS server.  Add new user accounts to both the BASF secure and guest networks.

* Make recommendations as to next wireless platform  customer will use.

 • Plans, manages, and implements Vocera’s wireless communication systems. The implementation process includes assessing the customer’s wireless environment, facilitating business process workshops to plan communication workflow, configuring the Vocera database, integration with external systems (such as PBXs and messaging middleware), training the customer’s system administrator and help desk, and coordinating end-user training activities.• Troubleshoots customer environments, including researching wireless configuration and compatibility issues, and optimizes the performance of the Vocera system.• Teaches technical training courses for customers and implementation partners. 

•  Develops and documents best practices and deployment guidelines. Contributes to the Technical Support knowledgebase. Develops technical training materials. • Transfers knowledge to Vocera customers and partner’s technical staff to enable them to successfully implement Vocera solutions.

• Analyze end-user's business requirements to design and implement secure, manageable and scaleable mobility solutions • Deliver presentations and product demonstrations of products with focus on solutions to the customer's business problems.• Perform product implementations in customer's environments.• Work closely with application development group to implement wireless solutions for major retail corporations extending their current applications to hand-held devices. • Provide pre and post sales support for custom solution products.• Train users in the operation and maintenance of RF systems and associated software packages.• Deliver basic technical support and problem resolution assistance to end-users and reseller partners

• Analyze end-user's business requirements, and articulate the value of Wavelink products as they relate to the customer's environment. • Deliver presentations and product demonstrations of Wavelink products with focus on solutions to the customer's business problems.• Perform product implementations in customer's environments. Maintain an average of 10% billable time.• Perform ongoing account management for key accounts in assigned region.• Provide regular activity reporting regarding sales and deployment activities.• Provide pre and post-sales support for Wavelink products.

• Worked closely with Director of Professional Services to determine overall wireless technology direction of the company.• Responsible for designing and implementing secure, manageable and scaleable mobility solutions to meet the diverse needs of enterprise class customers.• Involved in overall wireless technology decisions for prospective customers.• Acted as technical liaison between sales staff and client.• Directed and implemented real-time wireless Security procedures.• Extensive wireless network experience with versions: (802.11-B), (802.11-G) and (802.11-A)

• Hardware and software maintenance of all Windows NT/2000/Linux Servers

• Setup/configuration of all 802.11 wireless network infrastructure devices

• Administration, maintenance, upgrades, and troubleshooting of all end-user PC systems and applications

• All user support for hardware, software, and connectivity issues. 

• Responsible for maintaining and servicing 1200+RF NT Servers for Toys R Us.• Test and evaluate new software and vendor specific BIOS changes. • Provide 3rd level support to Symbol Technologies Field Service representatives and Toys R Us RF Support personnel.• Setup and maintain DHCP scope using DHCP manager for all Spectrum24 stores. • Responsible for replacing motherboards, modem cards and floppy disk drives. Also responsible for replacing, reformatting and cloning hard disk drives.• Install and maintain a wide variety of scanning equipment, including hand held scanners, laser radio terminals, network control units, RF transceivers, Spectrum24 Access Points and Wireless LAN cards.• Responsible for maintaining inventory, preparing expense reports and keeping mileage records

Performs and manages avionics test station functions and activities. Operates, inspects, maintains, programs, and calibrates computer and manually operated avionics test equipment, support equipment (SE), and aircraft avionics systems components.