Christopher Franzoso


Professional Project Manager with experience in Fortune 500 Businesses, Information Technology and Industrial projects. Capable with R&D, new product development, COTS implementation, new application development and application upgrades, and business process improvement environments. Expert in project planning including project planning documentation, work breakdown structure and schedule development and risk identification and planning. Familiarity with ITIL and Agile. Able to communicate at all levels of the organization.

Project Management Professional / Risk Analysis / Project Planning
MS Project / Schedule Development / Project Execution / Waterfall/SLDC Agile/Scrum / Stakeholder Management / Cross-Functional Leadership / Status Reporting / Influencing/Negotiation

Work experience

Work experience
Dec 2010 - Present

Manager Project/Product

Southern California Edison

·Manage project initiation and project planning for initial scope and vendor selections managing customer requirements and needs.

·Manage operational and development projects to support business customers up to $100k.

·Create reporting and status for senior management at a monthly frequency.

·Support improvement projects such as cost reduction, Voice of Client and metrics development.

May 2008 - Aug 2010

Senior Delivery Manager Operations


·Performed data analysis for application performance improvement project, as well as data gathering and analysis of server-level information and data gathering for web-usage / database information.

·Assembled and analyzed information using statistical methods, determining usage patterns and variance over time and region. Highlighted usage patterns for various queries on user data; determined improvement priorities and long-term strategic system needs.

·Responsible for project management of operational projects, such as server migrations, technology upgrades (.Net 1.1 to .NET 2.0), database security patches and upgrades, and quarterly application release schedule.

·Charged with supervisory responsibility to direct on-shore and off-shore Production Support teams of 30 persons in multiple locations and from multiple vendors.

Jan 2008 - May 2008

Six Sigma Black Belt, Strategic Projects

General Electric

Led quality efforts on Global Compensation Reporting project, which covered all ex-pats worldwide for GE and produced savings of more than $5 million annually by streamlining and digitizing the reporting process.

Performed root cause analysis using LEAN technique of process mapping in order to derive conclusions and make recommendations for continuous improvement, and drive simplification of financial data gathering, resulting in decrease in required FTE by 50%.

Used Six Sigma methods to determine potential process improvement areas and cost benefits for qualitative and quantitative biases

Apr 2006 - Jan 2008

IT Program Manager

General Electric

GE Capital Solutions / Xerox Capital Services,Rochester, NYIT Program Manager / Workflow Program Leader

·Project Manager for Xerox Sales Notification tool, eNotify – Managed vendor selection and development of phase one; developed Multi Generation Product plan and launched phase two of application.

·Workflow Leader for Xerox equipment Installs / Cancels – Drove Workflow logic for new application development using LEAN concepts of waste reduction and pull flow and Six Sigma tools to minimize flow variation. New tool increased productivity 20%.

Jan 2006 - May 2006

Research Analyst

General Electric

Research Analyst 

  • Provided research support for GE / University of Connecticut joint business development laboratory.
  • Consulted for GE Infrastructure on business development and market entry strategy for Advanced Waste Management technologies - a potential GE Ecomagination Breakthrough.
  • Assessed business potential and identified market potential as well as critical factors contributing to adoption of new technology. Developed 'adoption probability' tool to determine high-probability market entry points.
Apr 2002 - Jan 2006

Customer Service Manager

FuelCell Energy

Customer Service Manager 

  • Managed customer service team, including 15 call center and customer service managers.
  • Oversaw customer accounts and portfolios for 16 key customers in North America, including Caterpillar and Pennsylvania Power and Light (PPL). Conducted all P&L reporting.
  • Forecasted profit and loss on service contracts based on current trends in costs, locations of serviceable equipment, future sales potential, labor rates, and technology enhancements and developments.
Jul 1997 - Apr 2002

Project Manager

Shell OIl

Project Manager, Deepwater Offshore Oil Production Projects

  • Project Management / Design and Construction for Deepwater Offshore Oil / Gas production platforms.
  • Project Manager for two major software solutions, including selection, customization, installation, training, and go-live phases for large training simulator and engineering development tool with durations of one year and budgets of $1 million.
  • Managed matrix project team of 25 engineers and designers for major Gulf of Mexico natural gas field project worth $7 million. Project involved patent negotiations, application engineering, equipment specification, supply chain management, financial tracking, and project financial analysis.
  • Analyzed methods for tracking ownership of hydrocarbon production, which included analysis of engineering models and literature searches for best-fist equations for application to oil and gas well production.
  • Led cost-benefit analysis for introduction of a new software application to reduce engineering to drawing cycle time and improve engineer / designer interface.
Aug 1985 - Aug 1991

Machinist Mate, Second Class, Nuclear

United States Navy

United States Navy, USS Benjamin Franklin, Submarine Squadron 6, Charleston, SC

Maintenance and Operations Supervisor, Nuclear

  • Maintained US Navy nuclear submarine in combat-ready condition; trained and supervised operations personnel.

MACHINIST'S MATES (MM) operate and maintain steam turbines and reduction gears used for ship propulsion and auxiliary machinery such as turbogenerators, pumps and oil purifiers. They also maintain auxiliary machinery outside of main machinery spaces, such as electrohydraulic steering engines and elevators, refrigeration plants, air conditioning systems and desalinization plants. They may also operate and maintain compressed gas producing plants. Nuclear-trained MMs perform duties in nuclear propulsion plants operating reactor control, propulsion and power generation systems. 



Master's of Business Administration

University of Connecticut

Ranked among the best in the world, UConn's MBA Program offers a comprehensive state-of-the-art business education that empowers business leaders to anticipate and effectively manage the challenges within today's dynamic and complex world of business.

The competitive edge that UConn's MBA Program offers is the integration of award-winning innovative experiential learning opportunities that radically challenge your intellect, enhance your skill set and prepare you for success in life as well as in the competitive world of business.

Aug 2009 - Present


George Washington University
Work in the Weeds, Lead at 10,000 Feet

GW's Master of Science in Project Management (MSPM) program is among the oldest and most reputable specialized degree programs of its kind in the world. With over a decade of educating successful project managers, this unique program blends the study of project management with a grounding in general management principles, and guides students in mastering advanced project management techniques. The innovative curriculum balances practice and theory, developing the skills that professionals need to become effective project managers.

The Project Management program brings realistic examples from the workplace to the classroom and integrates those examples into the overall curriculum. Professors conscientiously approach and discuss the solutions and analyses at the practical level. The program is discipline independent and focuses on no single technical domain, allowing students from a wide variety of backgrounds to benefit.

The curriculum encompasses personal and qualitative issues, as well as the technical, quantitative aspects of managing projects. Courses cover teamwork and team dynamics, helping students develop the skills necessary for tackling complex projects involving diverse perspectives. In most classes, students form teams to complete a substantial portion of the coursework, an invaluable experience for project managers.

Sep 1991 - May 1997

Bachelor of Science

University of Connecticut

Chemical Engineering (CHEG) Program

Chemical engineers take chemistry out of the laboratory and into the world. These engineers work to creatively solve problems by applying scientific knowledge and technology to improve the lives of people everywhere. UConn's chemical engineering major fosters knowledge of chemical engineering principles, while increasing students' understanding of the design and operation of chemical processes. Students reinforce their problem-solving skills and develop an appreciation of environmental, social and economic issues.

Applying the principles of chemistry, physics, and mathematics, chemical engineers devise effective solutions to diverse real-world dilemmas, from creation of new pharmaceuticals to development of fuel cells and renewable technologies.

Materials Science & Engineering (MSE) Program

Materials Scientists and Engineers are trained to understand and manipulate the structure, processing, and properties of materials for optimal performance. Applications span diverse fields, including energy materials, biomaterials, metallurgy, ceramics, semiconductors, aerospace, etc. We understand these materials starting from their atomic arrangements, and scaling up to manufacturing processes. Our students enjoy substantial hands-on lab experiences as well, designing, fabricating, characterizing, and evaluating. This strongly positions today's MS&E students for well respected jobs, inventing and improving the materials that will improve lives tomorrow.



Project Management

  Project management is the discipline of planning, organizing, securing, and managing resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. The temporary nature of projects stands in contrast with business as usual (or operations), which are repetitive, permanent, or semi-permanent functional activities to produce products or services. In practice, the management of these two systems is often quite different, and as such requires the development of distinct technical skills and management strategies. The primary challenge of project management is to achieve all of the project goals and objectives while honoring the preconceived constraints. Typical constraints are scope, time, and budget. The secondary-and more ambitious-challenge is to optimize the allocation and integrate the inputs necessary to meet pre-defined objectives.    


May 2008 - May 2015

Project Management Professional

Project Management Institute