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·Thirteen years of Banking/Accounting/Finance experience.

·Extensive customer service background.

·Strong analytical and problem solving skills.

·Ability to work on multiple projects and meet competing deadlines.

·Hard working, detailed oriented, and able to multi-task.

·Able to learn quickly and effectively.


Seeking a mutually beneficial position that will make use of my 10+ years’ experience in Banking and Finance.


Jan 2004May 2005


Point park University
Jan 1999May 2003


Robert Morris University

Work experience

Feb 2009Present

Operations Analyst

PNC Bank
Feb 2009Present

  • Independently completes moderately complex account reconcilements for branch related general ledger and demand deposit accounts.
  • Draw solutions and conclusions to branch and teller balancing errors.
  • Research and report teller overages and shortages.
  • Provide research assistance to branches and all service partners.
Nov 2004Feb 2009

Operations Specialist III

National City Bank
    • Research and resolve day to day check processing differences.
    • Collect funds owed to National City from other financial institutions and/or National City customers.
    • Develop strategies for reducing adjustment inventories and improving efficiencies
    • Coordinate team meetings

Electronic Services Associate

Northside Bank
  • Ordered, replaced and reset confidential customer financial information such as ATM/Debit Cards, Internet, and telephone banking passwords
  • Daily settlement of ATM’s and money orders for twelve branches
  • Insured customer satisfaction while maximizing profit by maintaining complete and accurate customer records
  • Interfaced directly with various departments to meet specific objectives and increase customer satisfaction