Cynthia (Cindy) Ferrara

Provided overall support to the East/Southeast Region Vice-President, Human Resources Manager, Florida Regional Director, nine District Sales Managers and their respective teams of up to 170 associates.

• Drafted and composed correspondence, prepared, organized and compiled confidential material for meetings, and developed presentations.Coordinated travel and related expenses as well as all aspects of region-wide meetings.
• Served as liaison between Human Resources and associates for questions related to Human Resource policies, procedures and benefits.
• Assisted with budget reconciliation and other forecasting/planning activities; gathered, analyzed and prepared statistical information into reports; monitored data changes and updated reports as necessary.
• Supervised seven sales support assistants; assigned work, assisted with complex issues, coached and mentored, submitted payroll, monitored time and attendance utilizing Kronos timekeeping system.Maintained operational integrity by ensuring that processes were effectively established and followed.
• Posted position openings into Peoplesoft and screened potential applicants.Processed all associate confidential information including: drug testing; background verifications; new hire orientation and maintenance of local personnel files.

Accomplishments:

• Received the Impact Player Award – Florida Region 4th Quarter 2004; Acceleration Award, South Florida 2004; received numerous compliments from management, peers and associates for performance and contributions.
• Set up and maintained a Microsoft Sharepoint site, providing valuable links, resources and information to the entire Florida Region.
• Captured, reported and directed sales expense information resulting in the North Florida region finishing at $466,000 below selling expense budget in 2006.These efforts continued to effectively reduce the same expenses in successive years.

Provided overall administrative support to the Customer Service Management team.Served as an active partner to strategic vendors by creating tracking forms and visual aids for the Customer Service teams.

Monitored Kronos timekeeping system and clock data for 500+ employees and provided overall support to the Human Resources team.

·Interfaced with associates and management to prevent or resolve discrepancies.

·Submitted payroll and related paid time off and adjustments to corporate office for processing.

Accomplishments:

·Initially set up, maintained and monitored the Kronos timekeeping system.

Overall responsibility for the Human Resource activities for a 250+ employee, three shift, manufacturing facility.

·Recruited, interviewed and hired both exempt and non-exempt applicants, including related drug testing, employee physicals and new hire orientation.

·Developed policies and procedures to maintain a union-free status.

·Administered all benefit plans, including medical, dental and life insurance; pension, profit sharing and 401K plans and workers’ compensation.

·Timekeeping and related paid time off for payroll submission purposes, utilizing Kronos system.Attendance tracking and monitoring of system for performance management and incentive programs.

·Represented the company in unemployment and labor disputes.

·Provided ADA, FLSA, FMLA and OSHA compliance and reporting.

Accomplishments:

• Developed new employee handbook and orientation program, including safety training.
• Established and administered a service award program, safety incentive plan and attendance award program.

·Initially set up, maintained and monitored the Kronos timekeeping system.

• Initiated the Point Factor Job Analysis System to evaluate positions and grade them appropriately to develop a competitive compensation plan.
• Working in conjunction with the Safety Coordinator, developed employee physicals based on job demands.