Cynthia (Cindy) Ferrara

Cynthia (Cindy) Ferrara

Objective

Currently seeking a rewarding Office Management, Executive or Human Resources Assistant role, where my knowledge, skill sets and contributions are recognized.

Summary

Results-driven Administrative / Human Resources professional with over 10 years progressive and diverse experience providing support to various levels of management.Proven capacity to provide comprehensive support including scheduling meetings, coordinating travel, and effectively managing all essential tasks.Self-disciplined with excellent communication and interpersonal skills and the demonstrated ability to maintain confidentiality when working with all levels within the organization.

Work History

Work History
Mar 2003 - Jun 2008

Office Coordinator II

Office Depot, Inc. (Contract Sales Division)

Provided overall support to the East/Southeast Region Vice-President, Human Resources Manager, Florida Regional Director, nine District Sales Managers and their respective teams of up to 170 associates.

  • Drafted and composed correspondence, prepared, organized and compiled confidential material for meetings, and developed presentations.Coordinated travel and related expenses as well as all aspects of region-wide meetings.
  • Served as liaison between Human Resources and associates for questions related to Human Resource policies, procedures and benefits.
  • Assisted with budget reconciliation and other forecasting/planning activities; gathered, analyzed and prepared statistical information into reports; monitored data changes and updated reports as necessary.
  • Supervised seven sales support assistants; assigned work, assisted with complex issues, coached and mentored, submitted payroll, monitored time and attendance utilizing Kronos timekeeping system.Maintained operational integrity by ensuring that processes were effectively established and followed.
  • Posted position openings into Peoplesoft and screened potential applicants.Processed all associate confidential information including: drug testing; background verifications; new hire orientation and maintenance of local personnel files.

Accomplishments:

  • Received the Impact Player Award – Florida Region 4th Quarter 2004; Acceleration Award, South Florida 2004; received numerous compliments from management, peers and associates for performance and contributions.
  • Set up and maintained a Microsoft Sharepoint site, providing valuable links, resources and information to the entire Florida Region.
  • Captured, reported and directed sales expense information resulting in the North Florida region finishing at $466,000 below selling expense budget in 2006.These efforts continued to effectively reduce the same expenses in successive years.
Dec 1997 - Mar 2003

Administrative Assistant

Office Depot, Inc. (Contract Sales Division)

Provided overall administrative support to the Customer Service Management team.Served as an active partner to strategic vendors by creating tracking forms and visual aids for the Customer Service teams.

Aug 1995 - Nov 1997

Kronos Coordinator

Precison Response Corporation (PRC)

Monitored Kronos timekeeping system and clock data for 500+ employees and provided overall support to the Human Resources team.

·Interfaced with associates and management to prevent or resolve discrepancies.

·Submitted payroll and related paid time off and adjustments to corporate office for processing.

Accomplishments:

·Initially set up, maintained and monitored the Kronos timekeeping system.

Jan 1983 - Aug 1995

Human Resources Administrator

Hydro Aluminum Rockledge

Overall responsibility for the Human Resource activities for a 250+ employee, three shift, manufacturing facility.

·Recruited, interviewed and hired both exempt and non-exempt applicants, including related drug testing, employee physicals and new hire orientation.

·Developed policies and procedures to maintain a union-free status.

·Administered all benefit plans, including medical, dental and life insurance; pension, profit sharing and 401K plans and workers’ compensation.

·Timekeeping and related paid time off for payroll submission purposes, utilizing Kronos system.Attendance tracking and monitoring of system for performance management and incentive programs.

·Represented the company in unemployment and labor disputes.

·Provided ADA, FLSA, FMLA and OSHA compliance and reporting.

Accomplishments:

  • Developed new employee handbook and orientation program, including safety training.
  • Established and administered a service award program, safety incentive plan and attendance award program.

·Initially set up, maintained and monitored the Kronos timekeeping system.

  • Initiated the Point Factor Job Analysis System to evaluate positions and grade them appropriately to develop a competitive compensation plan.
  • Working in conjunction with the Safety Coordinator, developed employee physicals based on job demands.

Education

Education

Certificate

Genesee Area Skill Center

Succesful completion of a two year program

Certificate

American Management Association

Certificate

American Management Association

Certificate

Institute for Applied Management & Law

Mott Community College

Rollins College

Skills

Skills

Computer Hardware & Software

Knowledge of various other computer software programs.  Proficient internet knowledge and usage.  Quick study in both areas.  Have replaced various hardware items in computers (hard drives, RAM, CDROM's, network and USB cards, etc.

Adobe

Create and share documents with fill-in fields or read-only.

Oracle

Peoplesoft Finance

Peoplesoft HR

Posting and maintaining job openings; monitoring of employee information, performance evaluations and general maintenance.

Microsoft Visio

Preparation of Organizational Charts.

Microsoft Sharepoint Services

Setup, assignment, monitoring and updating of posted information.

Microsoft Office Applications

Excel:  Proficient use of charts, graphs, formulas, vlookups, macros and pivot tables. Outlook:  Email, calendars, reminders and delegate setups and usage. Powerpoint:  Presentations and importing of other Microsoft applications. Word:  Document processing, including mail merge.  

Kronos Timekeeping

Extensive utilization from inception through daily use and maintenance.

Budget Administration/Monitoring

Assisted Vice President with annual budget administration and monthly monitoring to ensure adherence.

Certifications

Certifications
Dec 2010

Notary Public

State of Florida