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Joshua Ernst

OBJECTIVE: To obtain a customer service position within an established company where I can have the opportunity to grow and advance.

Work experience

Sep 2011Aug 2013

Debt Collector

IC System

Collected debt by inbound/outbound calls. Utilized active listening skills, time management, critical thinking, negotiation skills and interpersonal communications. Knowledge of proper and ethical debt collection techniques, and maintained keen sense of urgency.

Oct 2010Aug 2011

Sales Representative

Synergy Solutions

Sold identity theft insurance. Developed strong opening and closing statements, contributed to team effort by meeting sales quotas, self motivated for sales, and handles rejection. 

Jun 2009Sep 2010

Floor Lead

DCC Solutions

Verified sales over the phone. Managed the floor and main office phone. Set up interviews, gave reviews, communicated with company clients, managed quality control, and resolved issues with clients.

Education

High School diploma

Canby Public High School

Skills

Self motivated, strong communication and customer service skills, ability to handle high volume calls, active listener, experience deescalating calls and strong negotiation skills.
Over three years of customer service experience.

References

Ashley Brooks, former lead of IC System

(701) 630-1482

Brian Bellefeuille, former manager of DCC Solutions

(605) 237-6166