Joshua Ernst

Work History

Work History
Sep 2011 - Aug 2013

Debt Collector

IC System

Collected debt by inbound/outbound calls. Utilized active listening skills, time management, critical thinking, negotiation skills and interpersonal communications. Knowledge of proper and ethical debt collection techniques, and maintained keen sense of urgency.

Oct 2010 - Aug 2011

Sales Representative

Synergy Solutions

Sold identity theft insurance. Developed strong opening and closing statements, contributed to team effort by meeting sales quotas, self motivated for sales, and handles rejection. 

Jun 2009 - Sep 2010

Floor Lead

DCC Solutions

Verified sales over the phone. Managed the floor and main office phone. Set up interviews, gave reviews, communicated with company clients, managed quality control, and resolved issues with clients.

Education

Education

High School diploma

Canby Public High School

Skills

Skills

Self motivated, strong communication and customer service skills, ability to handle high volume calls, active listener, experience deescalating calls and strong negotiation skills.

Over three years of customer service experience.