Download PDF


Word Processing and Desktop Publishing

Expert user in Microsoft Office Suite (Word, Excel, Powerpoint, etc.) Fast and accurate typist (90+WPM). Completed college coursework in graphic design, including Adobe Photoshop. Capable of learning and mastering new computer software quickly and easily.  Awarded first place in Desktop Publishing at Fox Valley Technical College Skills Olympics in 2002.

Oral Communication

Experience working with a diverse population in stressful settings. Excellent ability to maintain composure under pressure, and provide high-level customer service. Experience communicating with boards, judicial officials, and other government staff. Polite and professional demeanor. 

Written Communication

Accomplished creative and technical writer, including  published freelance work. Skilled at drafting legal documents and correspondence on behalf of judicial authorities.

Personnel Management

Experience managing 20+ individuals, including discipline. Experience coordinating staff schedules and conducting training. Ability to motivate a team and provide leadership that encourages collaboration.  Trained in strengths-based management.

New Media

Applied knowledge of monetization, web analytics, SEO, usage of social media for promotion (Facebook, Twitter, etc.) both for-profit and non-profit. Comfortable with basic HTML. 

Work experience

Mar 2014Present

Arraignment Court/Administrative Court Clerk

Dane County Circuit Court                                                                            $27.02/hr
  • Initial Appearances- Clerk all Initial Appearance hearings, including criminal traffic, OWI, and civil forfeiture court sessions. Clerk initial appearances for criminal cases in-custody and out-of-custody, including generating bond forms, issuing warrants for nonappearance, and scheduling next court appearance.
  • Misc. Clerking- Clerk all Drug Court review hearings, including preparing booking sheets for jail sanctions due to noncompliance. Clerk all commissioner level drug-related preliminary hearings, including swearing in witnesses and marking/receiving exhibits. Act as roving clerk for 17 circuit court judges, filling in as necessary for all case types. Act as primary backup for jury clerk.
  • Small Claims Judgments- Review all Dane County small claims cases for accuracy. Calculate and enter default judgments and enter judgments after hearings. Clerk all small claims eviction trials held in the circuit court branches.
  • Maintain Calendars- Prepare weekly scheduling calendars for initial appearances. Create appropriate auto-scheduling timeblocks in CCAP computer system. Coordinate master scheduling of pre-trials with District Attorney’s office, and coordinate upcoming scheduling of preliminary hearings with branch staff.

(Supervisors: Jill Anderson, 608-266-4444 and Laura Nachazel : 608-266-4107)


Associate Executive Director                                                                    $25.00/hr

Wisconsin Rural Opportunities Foundation, Inc.
  • Webmaster- Update Wordpress website and plug-ins. Monitor security and back-up of site. Addcontent to news feed and keep all pages up-to-date.
  • Social Media- Create content for and manage Facebook and Twitter pages for WROF. Engage readers and grow followers to encourage donations. Design and email newsletter to subscribers via AWeber.
  • Projects- Assist Executive Director with projects on as- needed basis, such as collecting contact information from donor database, writing copy, creating web accounts, and collaborating on fundraising strategies.

(Supervisor: Marcy Heim, 608-238-4024)

Mar 2010Mar 2014

Clerk Typist III

Dane County Court Commissioner Center                                           $20.28/hr
  • Front Desk- Family Court Commissioner Center front desk. Check in customers for hearings, answer questions regarding family and paternity casetypes, schedule hearings, and take in legal documents for filing.
  • Transcription- Accurately transcribe legal orders, correspondence, etc. as dictated by nine Dane County Family Court Commissioners.
  • Income Withholding- Input income withholdings for child support, spousal support, etc. into KIDS state computer system and mail notices.
  • Drafting- Draft legal orders in Microsoft Word on behalf of Family Court Commissioners including referrals to Family Court Counseling Service and Bench Warrant & Commitment Orders.

(Supervisor: Holly Kuhl, 608-266-9109)

Sep 2011Mar 2013

Volunteer Coordinator & Adoption Counselor

Dane County Humane Society                                                                      $8.00/hr
  • Staffing and Supervision- Maintain volunteer calendar for Mounds Sun Prairie satellite adoption center. Ensure that volunteer shifts are staffed, and find replacement volunteers for open shifts. Address volunteer concerns and suggestions, and handle issues with volunteer attendance and performance.
  •  Training- Train new volunteers on duties and feline care required at Mounds SP. Recommend or decline new volunteers based on performance during training.
  • Counseling- Screen potential adopters who have completed an adoption application, and match them to adoptable animals based on their needs.  Perform cat adoption counseling at Mounds SP including answering care inquiries, collecting adoption fees, and processing completed adoptions through PetPoint computer system.

(Supervisor: Kim Krouth, 608-338-8156)

Jan 2006Mar 2010

Clerk Typist III (Deputy Clerk and Deputy Register in Probate)

Dane County Clerk of Courts                                                                       $20.28/hr
  • Records Center- Complete background searches and copy requests for a wide variety of requesters. Prepare invoices and charge Quarterly Bill Accounts for copy/search costs accrued. Maintain all Criminal Traffic, Traffic, and Forfeiture Ordinance case files. Certify and exemplify documents as Deputy Clerk and Deputy Register in Probate.
  • Probate- Open, close and maintain guardianship cases in CCAP. Docket  all incoming guardianship paperwork and mail/fax notices to parties. Act as primary backup for Ch. 51 Civil Commitments and Adoptions. Schedule hearings/jury trials, assign attorneys, prepare orders, open/close cases, etc. Maintain close working relationship with Mental Health Center of Dane County, Corporation Counsel, State Public Defender’s Office, etc. Meet with adoptive parents at the close of hearings to assist with final paperwork.
  • Mailroom- Sort, open and distribute mail to the Administrative Office, branches, and other departments. Return conformed/authenticated legal documents as requested.
  • Records Counter- Assist customers with viewing and obtaining copies from case files, microfilm and microfiche. Provide accurate information regarding document retention and case status. Complete copy requests at counter or take in requests for later assignment.

 (Supervisor: Wayne Pfister, Jr., 608-267-4212)

Mar 2004Jan 2006

Clerk Typist I-II

Dane County Human Services                                                                    $15.53/hr
  • Electronic Case File Team Member- Member of the pilot team for the Electronic Case File conversion project.  Prepare paper records for Economic Assistance cases and scan them into Content Manager to be viewed electronically.
  • Medical Assistance Application Entry- Receive medical assistance applications and proof for errors.  Enter completed applications into CARES system and assign an Economic Assistance caseworker to each case.
  • Child Care Backup- Act as backup for Child Care Team.  Enter childcare attendance into computerized system to ensure payment is made in a timely manner to childcare providers of W2 families. Enter current rates and electronic funds transfer information.
  • Miscellaneous- Fill in for any clerical duties as required, including switchboard operation, mailroom, and front desk.

(Supervisor: Kathleen Faith-Barnett, retired)


Jan 2015Dec 2017

Working towards B.G.S

Fort Hays State University

 Bachelor of General Studies with duel concentration in Political Science Studies and Human Services. Currently maintaining a 4.0 GPA and named to Dean’s List.
- Member of Fort Hays National Honor Society
- Member of Phi Kappa Phi
- Delegate to Fort Hays State University Virtual College Student Advisory Committee

Sep 2002Mar 2003

Some coursework completed

Madison Media Institute

Attended Multimedia Technology program. Coursework included advanced computer skills, graphic design, field knowledge, and video skills

Sep 1998Jun 2002

High School Graduate

Winneconne High School

Graduated with highest honors as member of National Honor Society


- City of Madison Organizational Health and Development  Women's Leadership Series (2016)

- ICMA University Emerging Professionals Leadership Institute  StandOut 2.0, Building a Culture of Strength Within the Organization (2017)

Professional Organizations

  • Member of International City/County Management Association and Wisconsin City/County Management Association
  •  Member of Communications Committee of Wisconsin Women in Government, which identifies opportunities, develops and implements plans to promote WWIG’s purpose and activities.
  •  Member of Midwest Political Science Association and Midwest Women’s Caucus for Political Science
  • Member of American Society for Public Administration
  • Member of National Association for Court Management


Marcy Heim

Wisconsin Rural Opportunities Foundation, Inc.

2679 Fahey Glen

Madison WI 53711


Relationship:  Current Supervisor (WROF)

Court Commissioner Rhoda Ricciardi

Dane County Court Commissioner Center

215 S Hamilton St Room 2000

Madison WI 53703

Phone: 608-266-9279

Relationship: Current Coworker/Judicial Official (Courts)

Kim Krouth

201 S Marquette St
Madison WI 53704
Phone: 608-338-8156

Relationship: Former Supervisor (DCHS)