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Summary

Products & Services – Customer Experience – Medical Devices & Imaging
Executive Leader for Operations, R&D, Commercialization, Customer Service, & Sales

Seasoned executive with a solid reputation for achieving corporate growth objectives through providing strategic direction, diverse perspectives and positive leadership. Increases organizational efficiencies and improves sustainable revenue while reducing costs. Proven operations strategist with a track record in leading complex improvement initiatives and applying solid technical, research and analytical abilities.

 Core Competencies

  • Technology Innovation
  • Market Share Leadership
  • Margin Expansion
  • Customer & Brand Loyalty
  • Operations Management
  • Quality Assurance
  • M&A Due Diligence
  • Marketing Tactics
  • Interpersonal Communication
  • Partial Fluency: Italian/German
  • Commercial Execution
  • Budgeting & Forecasting
  • P&L Management
  • Global Business Development
  • Strategic Planning & Analysis

Work experience

Oct 2012Present

Senior Vice President, Innovation & Operations

CARL ZEISS MEDITEC, INC

Hired in October 2012; received two promotions leading to current SVP role within a two-year time frame. Drive organizational transformation of Retina and Glaucoma business with expanding focus across multiple functions, leading a team of 300+ direct reports in locations throughout China, India, Germany and the US.

  • Drove changes in organizational structure and leadership to improve SW release cycles by more than 2x following organization assessment of the R&D and Marketing
  • Identified and secured key future OCT technology through negotiations for exclusive license that will result in product cost reduction of 50% with increased product performance
  • Sought out opportunities to reduce operational capacity without impacting customer satisfaction leading to a reduction of manufacturing expenses by over 15%
20092012

Divisional/Senior Vice President, Operations & Global Customer Services

ABBOTT MEDICAL OPTICS(AMO)

Effectively fuelled service improvements that significantly impacted quality and customer satisfaction. Supervised 600 direct and 200+ indirect reports in 20 countries in the area of Equipment Operations, including operations in California, New Mexico, Ireland and Puerto Rico. Saw more than a $150M annual budget with full-service business accountability. Tripled revenue at AMO through acquisitions and organic growth. Served as Executive Sponsor to $200M Global Refractive Franchise business.

  • Co-founded Reliability Steering Team; brought together cross-functional executive leaders to evaluate current state of business and develop a plan to integrate reliability into the design process
  • Realized cost advantages by porting ISS software platform into AMO infrastructure; built overall strategy based on reputation for problem solving, R&D and industry expertise
  • Capitalized on R&D knowledge to secure patents as inventor/co-inventor for Medical Product Management Methods, Medical Data Tracking, Analysis, and Aggregation System
  • Led continuous Improvement and Lean deployments, with later CPI adoption across all AMO products; yielded a 32%+ cut in gross inventory to $42M, a 27% rise in spare parts inventory turns, and a doubling in Repair Center monthly output
  • Oversaw a total system performance charter with a $150M budget and P&L authority
  • Created a divisional Continuous Product Improvement process
  • Reduced pre-operative errors within the phacoemulsification unit and led a R&D revamp
  • Saw $2M in Annual Purchase Price Variance savings from supplier collaboration
  • Achieved a ~12% cut in laser product labor hours by utilizing a Lean approach in equipment operations
  • Worked in a Chief Architect capacity for a single-platform global services operation completed in 30 months for all AMO businesses; resulted in a 70% Net Promoter Score and service-level improvement
  • Provided coaching in the development of a new CAPA and FDA site readiness process to improve site and global performance; completed several FDA inspections without observations
20082009

President, Integrated Surgical Solutions (ISS) Subsidiary

ABBOTT MEDICAL OPTICS(AMO)

Drove operational and service improvements of significant impact to quality and customer satisfaction, with 600 direct and 200+ indirect reports in 20 countries across the areas of Equipment Operations, Manufacturing, Logistics, Engineering, Quality and Materials.

  • Co-founded Reliability Steering Team across all AMO product lines; brought together cross-functional executives to evaluate current state and develop plan to make the design process a more reliable one
  • Phased a division-wide Business Excellence deployment
20052007

Vice President, Global Customer Support

ABBOTT MEDICAL OPTICS(AMO)

Sought during post-VISX, Inc. merger period to take instrumental turnaround role in company integration, assessment of AMO Customer Support practices, leadership team evaluation, and planning global services platform. Directed 150+ employees and $17M annual budget. Planned/built support for Global Customer Services Vision, Mission, and Strategy, influencing CEO/CFO on changes required for repeatable customer experience. Conferred with technical teams on SAP Customer Support integration for global operations.

  • Instituted new approach hailed for effectiveness; interviewed customers, patients, colleagues and field service engineers to launch “Voice of the Customer” project
  • Designed/implemented surgical center and supported Lean Consumption mapping initiatives
  • Set stage for growth; developed a ground-up service operation key to Advanced Medical Optics’ eventual #1 market share position for refractive product line
  • Addressed call center issues in California, Ireland and Japan, as well as solutions to help deal with the manual Field Operations’ lack of global service infrastructure
19952005

Earlier Experience

  • Vice President–Worldwide Service, Nuclear Medicine Division, Siemens Medical, 2001 – 2005
  • Global Program Manager, Germany – Special Assignment, Siemens Medical, 2000 – 2002
  • Vice President–Worldwide Service, Nuclear Medicine Division, Siemens Medical, 1998 – 2001
  • Project/Group Manager – Research & Development Group, Siemens Medical Solutions, 1995 – 1998

Education

BACHELOR OF SCIENCE, Mechanical Engineering, Bradley University

GENERAL MANAGEMENT PROGRAM, Duke University

CERTIFICATE, Business Management, MIT Sloan School of Business

Additional Leadership Development: Building, Leading, and Sustaining the Innovative Organization

Reinventing Your Business Strategy | Understanding and Solving Complex Business Problems