Joan Johnston



Associate in Science

Quinsigamond Community College

Full time curriculum including theoretical and clinical education in med/surg, maternity, pediatric and psychiatric nursing.



Independent Skills

  Experienced field investigator Highly developed analytical and problem-solving skills Skilled technology integrator Capable of independent work Excellent communication and negotiation skills Ability to cultivate cross-functional relationships Facilitate communication at all levels of organization Experienced trainer in classroom setting Practiced in regulation interpretation and associated program development

Work History

Work History

Senior Consultant - Industrial Hygiene & Ergonomics

Hanover Insurance Group

 Loss Control Department

Regional Industrial Hygienist & Certified Professional Ergonomist

  • Provided consultation, oversight and direction to the commercial policyholders
  • Used data to identify risk trends and propose alternative methods
  • Identified behavioral, procedural, and mechanical gaps within operational contexts that create potentially hazardous conditions
  • Recommended corrective action, including changes in regulations, processes, operational needs, policies or procedures leading to regulatory compliance and/or increased quality and performance
  • Assessed operational impact of changes in worksite procedures
  • Delivered results by creating dynamic reports and presentations integrating current technology.
  • Documented quality improvement and risk reduction through data analysis of leading and trailing indicators to generate internal support for changes and ensure process reconfiguration.
  • Expert in regulation interpretation and program development.

Cost-Saving Accomplishments:

  • Developed on-site intervention strategy based on early symptom reporting
  •  Reduced soft tissue claim costs from $160,000 to $15,000 for one-year ROI of 22%
  • Streamlined quality check process from six steps to two with removal of injury-prone, labor-intensive tasks to create light duty job



Certified Professional Ergonomist

Board of Certification in Professional Ergonomics

Certified Industrial Hygienist

American Board of Industrial Hygiene

Registered Nurse (RN)

Commonwealth of Massachusetts Board of Registration in Nursing