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  • Erzene Mah. İstanbul Cad. Ege Üniv. Loj. 2D3-Blok Bornova, İzmir
  • +90 535 921 0508

Cemre Durmuşoğlu

Customer Support Engineer

Personal Information

Date of Birth - Place         : 09.09.1991 - İzmir
Marital Status                   : Single
Driving License                 : Class B (09.06.2010)
Military Service                 : Completed (03.02.2016)
Languages Known           : Turkish (Native Language)
                                            English (Upper Intermediate)
Profile                                : Dynamic on work, Calm on communication, Team spirited, Punctual, Eager to
                                             improve myself and achieve succes.

Experience

May 2016Present

Customer Support Engineer - Management Trainee

Delphi Diesel Systems Izmir 

I have been working as a Customer Support Engineer MT since May 2016. Mainly I am participating and organising meetings and conference calls to fulfill customer satisfaction by contributing and making 8-disciplines team to contribute the identification of containment activities, root causes and corrective actions for customer claims. I am closely following up the 8-disciplines processes to create contact between 8D team members and report/present the progression to the customers accordingly.
In addition, I am responsible to inform and follow up related teams about new PPAP requirements and prepare PPAP documents that required by customers. Also I am supporting central quality team members in several systemic works.

Oct 2014Dec 2014

Engineering Intern

Maxion Jantaş Jant Sanayi ve Ticaret A.Ş.

I had worked as an intern in the department of Research & Development. I had been involved in the prosess of computer aided designing amd simulating of commercial vehicle steel wheels. At the same time, I had studied on the mesh structure for steel wheel to improve simulation conditions and studied geometrical parameters that affects the fatigue life of a steel wheel for my graduate thesis.

Jun 2011Aug 2011

Engineering Intern

Ak Döküm Sanayi A.Ş.

I worked as an intern in the casting and machining process of tractor axle sleeves.

Education

Sep 2009Feb 2015

Bachelor's Degree in Mechanical Engineering

Dokuz Eylül Üniversitesi

Department of Mechanical Engineering (2.68 / 4.00)

Sep 2005Jun 2009

High School Degree

İzmir Atatürk Lisesi

Science and Mathematics (English)

Projects

Reducing Stress Concentration on a Heavy Commercial Vehicle Steel Wheel by using Shape Optimization (Graduate thesis)

Studied meshing quality of heavy commercial steel wheel for better computer aided simulation conditions. To understand wheel structure reaction, studied the stress concentration on a heavy commercial vehicle steel wheel under radial load. Then prepared a parametric model of that steel wheel to understand and compare the effects of geometric parameters on the stress concentration. At last stage, applied shape optimisation by using Design of Experiment method with two parameters on the steel wheel and achieved around %15 mass reduction without loosing strenght.

Reduction Gear Box Design

Designed a basic reduction gear box with my project friends. Calculated the dimensions of shafts and gears by using some given values like inlet/outlet speed of shafts, power of the electric motor. Selected some parts like bearings and gaskets according to the calculations and requirements. Created a compact design with using these gear box parts.

Courses & Seminars

5S Prensibi

Elginkan Vakfı Ümmehan Elginkan Mesleki ve Teknik Eğitim Merkezi

Seminar Participation Certificate (14.03.2016)

TS-EN ISO 14001 Çevre Yönetim Sistemi

Elginkan Vakfı Ümmehan Elginkan Mesleki ve Teknik Eğitim Merkezi

Seminar Participation Certificate (14.03.2016)

Technical Skills

MS Office Applications
SolidWorks
Ansys Workbench
HyperWorks
AutoCAD
Minitab