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John Vinod S/O Balasubramaniam

No164-14 Q, Block‘A’, Flat Sri Kelantan, Sentul Utara, Sentul, 51000, Kuala Lumpur | 6012-6479285 | [email protected]


Friendly and enthusiastic with more than 2 year of specialization in IT support. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly and professional demeanor at all times.


Multicultural Sensitivity/Awareness

Ability to build rapport with a diverse workforce in multicultural settings.

Leadership/Management Skills

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and encourages others to meet high performance standards.


Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Computer/Technical Literacy

Computer-literate performer with extensive software proficiency covering wide variety of applications.

Analytical/Research Skills

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Communications Skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing. 

Work History

Oct 2017Present

Engineer Technical Support, Technology Development

Macro Kiosk Berhad | Kuala Lumpur, Malaysia
  • Handle all customer technical enquiries either phone, email or face-to-face.
  • Ensure systems uptime via server, application & system monitoring and troubleshooting.
  • Troubleshoot, find root cause and resolve technical problems faced by customer
  • Support the team to open and amend services with operators.
  • Liaise with client on open new service.
  • Cooperate with sales and marketing department on technical support issue.
Oct 2015Oct 2017

IT Operation Support

AEON Credit Service (M) Berhad
  • Providing first level technical support for more than 2000 Aeon staff across Malaysia.
  • Escalate ticket to the appropriate team.
  • Involve in daily system operations and administration task.
  • Uses IBM As/400. Perform backup and restore as per schedule.
  • Perform daily settlement for Visa, Master and Onus
  • Perform update on new system.
  • Uses VMWare.
Feb 2014 May 2014

Practical Trainee (IT Support)

Malaysian Resources Corporation Berhad (MRCB)
  • Provide a single point of contact for MRCB staff to receive support and maintenance within the organization's desktop computing environment.
  • This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance as well Outlook 365.
  • Provide solution on-site/ TeamViewer/ RemoteDesktop Connection/ UltraVNC
Mar 2013Jun 2013

Marketing Executive (Part Time)

Teledirect Telecommerce Sdn. Bhd (Astro)
  • To make outgoing calls pertaining to Astro sales products & up-selling across the entire product portfolio.
  • Help achieved the groups and individual sales target by matching customer requirements.
Apr 2010Oct 2010

Customer Service Professional (Part Time)

Srg Asia Pacific Sdn. Bhd. (Maxis)
  • Receive incoming telephone inquiries from customer pertaining to Maxis product and services.
  • Respond promptly to customer inquiries/handle and resolve customer complaints.


Apr 2011May 2015


Universiti Tenaga Nasional

Bachelor of Information System

Jan 2005Dec 2009

High School

Methodist Boy School, Sentul (MBS Sentul)



  • 5 years 100% attendance to school (2005/2006/2007/2008/2009)

Community Services

Malaysian National Service Program, (2010). Kem PLKN Miri, Sungai Rait, Miri, Sarawak. President for Uniten Moral Charity Project, (2012).

Professional Certificates

Cisco CCNA 1,2 and 3 IBM

DB2 Database software