Cecile Ashmiel

Cecile Ashmiel


Member of the Lions Club of Montego Bay.

  • A service organization that assists communities and citizens.

Work History

Work History
Apr 2008 - Present

Relationship & Pre-arrival Concierge

Half Moon, A RockResort

Responsible for the successful coordination of Pre-arrival sales and services with the aim of increasing internal sales while creating experiences of a lifetime for guests.

  • Create and implement the flow of information to guests prior to arrival regarding services and facilities.
  • Handle special requests, reserve dining options and activities, making recommendations that will upgrade and elevate the guest experience.
  • Conduct follow up calls and emails after guest departure to secure future bookings and referrals.
Jan 2005 - Nov 2007

Rooms Control Associate

Rose Hall Resort & Country Club

Responsible for booking room reservations on behalf of Travel agents, Wholesalers and guests.

  • Reserve and accurately input room reservations into Fidelio.
  • Generate additional revenue through up-sells and upgrades.
  • Prepare, produce and distribute a monthly report to the management team, outlining targets set and met from the previous month.
Jul 2001 - Nov 2004

Fares & Product agent

My Travel UK (Jetset Flights)

Responsible for the loading of airfare data from airlines that partner with My Travel, ensuring all fares loaded on the system are accurate prior to release for sale to the public.

  • Supervise a team of eleven staff who are responsible for the loading of airfares.
  • Ensure all fares are accurate prior to release for sale to the public.
  • Produce and distribute detailed weekly fares report for the management team, outlining all contracts received, loaded and updates on targets set from the previous week.
Oct 1999 - Feb 2001

Travel agent

Carib Jet

Responsible for generating revenue through the sale of airline tickets, hotel bookings and car rentals.

Jan 1999 - Sep 1999

Customer service agent

Air Canada

Provide courteous and efficient airport check-in and boarding for passengers, supervise baggage handlers and ensure the aircraft departs the station on time.

Nov 1995 - Jan 1999

Crew Scheduler

Air Jamaica

Responsible for the positioning of Pilots and Flight Attendants, keeping track of flight time and crew hours, ensuring they are operating within their time limitations.


Sep 2009 - Jun 2011

ASc. Hospitality & Tourism Management

Montego Bay Community College
1993 - 1993


Columbus Travel Training Institute