Relationship Marketing & Pre-arrival Concierge
Half Moon hotel
Responsible for the successful coordination of Pre-arrival sales and services with the aim of increasing internal sales while creating experiences of a lifetime for guests.
- Create and implement the flow of information to guests prior to arrival regarding services and facilities.
- Handle special requests, reserve dining options and activities, making recommendations that will upgrade and elevate the guest experience.
- Conduct follow up calls and emails after guest departure to secure future bookings and referrals.