Software Team Lead
Confident Sales India Pvt. Ltd
- Analyze and implement Sage ACCPAC ERP modules General Ledger, Accounts Payable, Accounts Receivable, Purchase Orders, Order Entry, Inventory Control and Serialized and Lot Tracking modules
- Analyze and implemented Business Service Management (BSM) solution architecture based on ITIL Best Practices. Designing and recommending service desk function by aligning customer needs with ITIL best practices and advising users how to utilize it in managing ITSM applications.
- Worked extensively with Bugzilla bug tracking tool for tracking test cases, bug reporting with their test results.
- Involved in User Acceptance Testing, defining test scenarios and selecting test case based on Business User Requirements and use cases.