My name is Calli Crouse and I am a graduate of West Virginia University with a degree in Communication Studies. I am an extremely motivated individual looking for long term employment somewhere I can utilize my organizational and professional skills. I have the ability to adapt to any kind of work environment, and I work well with people. I am always looking to improve my skills and strive for excellence.
Aug 2008 - May 2012
Bachelor of Arts
West Virginia University
I completed my degree in Communication Studies in May of 2012. During my time at the university I was able to take many classes that helped greatly change the way I communicate in the work force. The degree also taught me many things about the fast paced and ever changing ways to market a business through social media and web presence. I have taken many things away from my education at WVU, but one of the most important was Communication in the Workplace. I feel that this degree has prepared me to work in almost any environment with many different kinds of people.
Feb 2014 - Jul 2014
Mark Everett Attorney At Law PLLC
As the Office Manager of a Law Firm I am responsible for maintaining multiple attorneys schedules. I schedule meetings, hearings, and conference calls for everyone in the office and am responsible for making sure nothing overlaps. I also utilize QuickBooks on a daily basis, either taking payments or writing out checks for refunds. Along with scheduling, I take detailed messages for the attorneys, and am also in charge of all incoming and outgoing faxes. This job allows me to utilize my organization skills on a daily basis, which is one of the most important parts of the job.
Nov 2013 - Feb 2014
Customer Service Representative
At Teletech I worked as a Customer Service Representative for Bank of Americas incoming call center. The main duties of the job were to give the most accurate information of customer accounts, try to retain accounts on the verge of closure, and lastly making sure the customer had the easiest interaction possible. During my time at Teletech I received anywhere from 150 to 250 calls in a single shift, though stressful, the high paced environment kept my on my feet and there was always an new challenge waiting for me everyday.
May 2013 - Aug 2013
Worked as a Day Camp Counselor to supervise as many as 25 children at one time. As a counselor, I monitored day to day activities of children ages 5-13. I constructed lesson plans for a 10 week course including educational projects and also team building activities to function better as a group. Working as the leader of a group of children, I often times would have to resolve conflicts the most objective and fair way possible. The children required full time supervision not only through out the park, but also for the days we spent at the pool. It was always my duty to ensure the safety of the children every minute of every day.
Dec 2009 - May 2013
Worked as a server at Pizza Hut, one of the largest food corporations in the world. Working with the management team on a daily basis to promote and advertise upcoming specials. Worked to maintain employee relationships by creating team- building activities. Listened to customer feedback and took suggestions from customers about how to resolve issues with the restaurant and to also make a better experience for all. Over the years I trained over 50 new employees and helped them learn ways to be integrated into the fast- paced atmosphere.
Jul 2011 - Dec 2012
Technical Documentation Assistant
Administrative Technical Solutions
Worked as an assistant for the WVU's Technical Solutions Program by assisting with day to day operations tasks. Some duties entailed working with Excel to examine spreadsheets, and also working with Access as well. The ATS team worked mainly with the West Virginia Universities MYTIME program, which allows employees to clock in, view time worked, and request leave. We developed flow charts for web developers, which allowed them to see the path of certain routes with in the website and also resolved malfunctions with in the site.