Clifford Cook

Seeking a new challenge, requested a loan from the Manufacturing Process Engineering Team to the EP + Imaging Integration Team. SELECTED ACCOMPLISHMENTS

• Completed EP Optimization and Dry Ink Development tests as defined by Chief Engineer.
• Assisted R&D Registration Team on multiple units providing expertise and test knowledge on those units.
• Participated with the EP + Imaging Integration Team to standardize test procedures.

Provided Manufacturing Process support for the Kodak NexPress Digital Color 2100, 2500, S2500, and S3000 models. Key Roles involved providing troubleshooting support to approximately 20 Production Setup Technicians and being a liaison between Product Engineering and Production. SELECTED ACCOMPLISHMENTS

• Responsible for final signoff before unit could be shipped to a customer. Required reviewing all data to insure that all setups had been completed and verifying Image Quality standards were being met.
• Recognized as an expert in the troubleshooting of Registration and Image Quality.
• Wrote and maintained a majority of the Image Quality Checkout procedures.
• Noted as a Role Model for Integrity and Communications.
• Discovered trend showing Color Registration had deteriorated with the release of each new version of System Software. Summarized and presented data to the Rochester and Kiel, Germany Registration Teams.
• Selected from Process Engineering for cross functional team to determine causes of Image Quality failures. Implemented changes in Checkout procedures to improve First Submittal Passing Rates from 2% to 98%. Another important feature of this Process Improvement was that the Setup Technician could determine whether a majority of the Image Quality Parameters passed right at the work bench instead of submitting the Image Quality Pack to the Image Quality Lab. This major shift decreased Cycle Time anywhere from 2-8 hours depending on the load of the IQ Lab.
• Only member of Process Engineering Team selected to support Field Service Red Alert trips to customer sites where the possibility existed that the account may be lost. Working with Field Service personnel, no accounts were lost during these trips.

Provided Manufacturing Process support for the Kodak NexPress Digital Color 2100, 2500, S2500, and S3000 models. Key Roles involved providing troubleshooting support to approximately 20 Production Setup Technicians and being a liaison between Product Engineering and Production. SELECTED ACCOMPLISHMENTS

• Responsible for final signoff before unit could be shipped to a customer. Required reviewing all data to insure that all setups had been completed and verifying Image Quality standards were being met.
• Recognized as an expert in the troubleshooting of Registration and Image Quality.
• Wrote and maintained a majority of the Image Quality Checkout procedures.
• Noted as a Role Model for Integrity and Communications.
• After the NexPress Color Printer production was moved from Kiel, Germany to Rochester, spearheaded the team that increased First Submittal Registration Pack Passing Rates from 10% to 90% during first year.

Selected as a Color Process Engineer after decision was made to transfer production of NexPress Color Printer from Kiel, Germany to Rochester, NY.

• Intensive training on Color Printer in order to be able to provide support to 15-20 Color Checkout Setup Operators.
• Worked with Process Engineering Team to update Checkout procedures from paper to online. Online procedures automated operation of machine subsystems eliminating errors.

Provided Manufacturing Process support for the Heidelberg Digimaster 9110, EX110, EX125, EX138 and EX150 models. Key Roles involved providing troubleshooting support to approximately 10 Production Setup Technicians and being a liaison between Product Engineering and Production. SELECTED ACCOMPLISHMENTS

• Responsible for final signoff before unit could be shipped to a customer. Required reviewing all data to insure that all setups had been completed and verifying Image Quality standards were being met.
• Met or exceeded goals for Defect Per Million Opportunities (DPMO) reduction, Product Cycle Time and Sequence Of Events (procedure) reductions.
• Member of the "Configure to Order" team. This process allowed OEM product to flow through the Production and Checkout Lines and wait until Final Pack to be configured for a specific customer. Previously, the Planning department had to estimate the number of machines to build for each OEM. The new process decreased the Finished Product inventory and allowed for much greater flexibility if orders were changed.
• Responsible for the integration of each new model into the Checkout process. Coordinated with the Advanced Manufacturing Lead Engineer to test the first Production units, write the Checkout procedures and train the operators on the unique aspects of the new models.
• Traveled to OEM sites to support Out of Box Quality Audits and address Quality issues on the Marking Engine and Accessories.
• Wrote Setup and Image Quality Checkout procedures for B&W Commercial Printers. Responsible for troubleshooting of Image Quality issues and assisting the Repair Operators as required.

Provided Manufacturing Process support for the Kodak ImageSource 110 and 120 models. Key Roles involved providing troubleshooting support to approximately 10 Production Setup Technicians and being a liaison between Product Engineering and Production. SELECTED ACCOMPLISHMENTS

• Wrote Setup and Image Quality Checkout procedures for B&W Commercial Printers. Responsible for troubleshooting of Image Quality issues and assisting the Repair Operators as required.

Created Bills of Materials and wrote Disassembly/Assembly procedures for Remanufactured Printer assemblies. SELECTED ACCOMPLISHMENTS

• Coordinated move of 21 assemblies between 2 departments. Planned, coordinated and published a 59 step project plan and complete the move on time. Created workcenter layouts, trained Assemblers, wrote Engineering Change Orders and rewrote procedures to departmental standards. The move was completed in April 1997 and by year end the quality of the moved assemblies was within 1.5% of established assemblies within the department.
• Assisted in the Line Design for a majority of workcenters that were moved to another building when Operations were consolidated. The move was completed using Design Flow Technology (DFT) concepts.
• After recognizing problems within the Operations group, wrote an Excel spreadsheet to allow the Demand Base Scheduler to smooth out the production of Assemblies and allow the Operations Supervisors to predict the number of Operations personnel required more accurately. Trained the Demand Base Scheduler how to update the spreadsheet as required.
• Asked to be on a team that was starting Remanufacturing of a competitors assemblies. Defined complete processes for 4 assemblies. Required taking apart each assembly and determining components to be replaced to insure that the Remanufactured assemblies met performance requirements. Completed 120 cost estimates to obtain required components. Reviewed and maintained Strip and Salvage spreadsheet for 14 Mid Volume and High Volume Copiers and 2 Accessories.
• Team Leader for the Sales Order and Process Documentation teams. Co-defined and co-drove the project plan.
• Based on two Peer Input Surveys, received the highest level of achievement in the Process Engineering Group. Regarded as a benchmark for the group.
• 6 months after start up of remanufacturing ImageSource 70 assemblies, $2M of material had flowed with an inventory accuracy within 0.05%.

Coordinated verification testing on over 70 changes for the ImageSource 70 Paper Handling, Automatic Document Feeder/Scanner, Electrophotographic Process and Electrical Reliability teams. The coordination of these tests included writing test plans, reviewing the test plans with test personnel, and providing test direction related to the new changes. Other responsibilities included responding to problems on the test machines, reviewing logbooks and Problem Reports prior to submittal. Analyzed test data from each change, assisted in writing the final verification test report and tracked/maintained the configuration of the test/production parts in each test machine.

First technician assigned from Testing group to R&D during the development phase of the ImageSource 70 to acquire machine knowledge. Gained extensive machine knowledge during the development phase which was beneficial when the IS70 went through the Design Readiness and Design Certification tests. SELECTED ACCOMPLISHMENTS

• Lead Technician for the B&W and the Accent Color Design Readiness and Design Certification tests. Coordinated daily activities for 14 Lab Assistants and 3 Technicians.
• Led the development of a 40 hour Lab Assistant training course and instructed a majority of the course. Led the follow-up evaluation and certification of a majority of the 14 Lab Assistants.
• Developed a 40 hour Technician training course and instructed the entire course. Completed the follow-up evaluation and certification of all 3 Technicians.
• Completed thoroughly written answer guides, prepared training aides and participated in coaching sessions for the Lab Assistant and Technician Certification courses.
• Coordinated all Engineering Evaluation testing including personnel assignments. Insured test objectives were clearly stated, test plans were complete, Lab Assistants were directed, and problems/test results were properly communicated back to the Design Engineering Management Team.

Designed and built Life Test Fixtures to determine life expectancy of prototype Ektaprint Copier assemblies. Consulted with Design Engineering to insure that the Life test Fixture duplicated the environment that the assembly would see in the machine itself. SELECTED ACCOMPLISHMENTS

• After approximately 2 years, gained responsibilities for the Life Test Fixture Build and Monitoring Labs. Collaborated with the Department Electronics Lab to build a programmable Timing Module that could be used multiple times. The previous method for Timers was to order specific components for each new fixture unless stock was on hand for that specific Duty Cycle. The programmable Timing Modules allowed reuse on another fixture once a test was completed. Using common Timing modules and other process improvements reduced the Fixture Build Time from 3 months to 3 weeks. This process improvement was critical in allowing earlier implementation of Reliability fixes into the New Build and existing Field machines.
• Selected to be in a 45 minute video shown to all Production personnel. Assisted in writing of the script and editing of the video. The video was intended to allow the Production personnel to see how their specific responsibilities related to the Ektaprint Copiers as a whole.

Completed Engineering Evaluation tests on the Ektaprint 250 Copier and the Finisher/Binder Accessory as defined by the Test Engineer. Built up machine knowledge and learned how to troubleshoot problems as they occurred. Collected data and recorded observations in the logbook. Communicated problems back to the Test Engineers and Supervision.