Colleen Clare

Colleen Clare


As a focused, adaptable, and organized recent graduate, I am seeking a career in the hospitality and tourism industry. 

In addition to studying and working in the hospitality industry, my personality and eagerness to learn will assist me in being successful. Throughout my experiences in this fast paced industry, I have learned patience, cultural sensitivity, and quick problem solving skills. I am eager to grow professionally and continue to learn wherever I land. 



Property Management Systems

Point of Sale Systems

Digital Dining, Micros Systems 

Microsoft Office


Work History

Work History
Aug 2012 - Present

Guest Relations Coordinator

The New York Palace Hotel
Feb 2012 - May 2012

Front and Back of the House Intern

Vita Nova Restaurant at the University of Delaware
  • Rotated through 17 positions, in front and back of the house operations in a 5 star restaurant, including sous chef, manager, and sommelier. Trained in safety, sanitation, and quality/cost control
May 2011 - May 2012

College Program Campus Representative

Walt Disney World

  • Successfully marketed and promoted the Disney College Program to students by using social media and making presentations at organizational meetings. Conducted Q&A meetings for students accepted to the program.   
Sep 2011 - Apr 2012

Campus Sales Representative

Student City
  • Provided marketing and sales for Spring Break vacations and up sold optional packages. Prepared and delivered marketing presentations promoting various locations, and assisted travelers with payment and travel. 
Jun 2011 - Aug 2011

Hotel Management Intern

Harrah's Resort and Casino
  • Trained as a manager within hotel operations which included front desk, housekeeping, front services, and environmental services. Performed service evaluations on staff and quality assurance checks in guest rooms.
  • Presented a case study to executive management to implement a preventative maintenance program for 2,590 guest rooms and 100 hallways which included the processes, as well as costs and benefits. Recommendations were successfully implemented.
  • Completed Legendary Leadership Essentials training to effectively manage, coach, and motivate employees.
  • Participated in a continuous improvement project to increase the efficiency of the house-persons by eliminating wasted time through better processes and standardizing procedures.
Feb 2011 - May 2011

Hotel Student Intern

Courtyard Marriott at the University of Delaware
  • Rotated through the different positions within the hotel including front desk, housekeeping, engineering, food and beverage, administration, and night audit.  Planned the opening of the hotel patio serving area.
Sep 2010 - Dec 2010

College Program Intern

Walt Disney World Resort

  • Provided excellent service and a magical experience for all guests at the resort. Succeeded in achieving my goal and was offered the opportunity to return as a seasonal employee.      
  • Managed table assignments using a Table Management System for as many as 300 guests per night. Estimated correct wait times for guests and optimized turnaround time by assisting servers.
  • Answered guests’ inquiries with excellent service and made reservations using A La Carte reservations system.
Jun 2008 - Aug 2010

Counter/Cashier, Expediter, Food Runner

Jack Baker's Wharfside Patio Bar

  • Coordinated counter service and cashiered with Digital Dining Point of Sale System, expedited, and ran food.
  • Managed special requests, performed opening and closing activities, and trained new staff. 
Jun 2009 - Aug 2009

Front Desk Agent

White Sands Hotel and Spa
  • Managed front desk handling reservations and check in/out through use of Visual One PMS.
  • Responsible for resort sales and customer service, provided room tours, and trained staff. 
  • Entrusted with cash management, processed payments and deposits.


Sep 2008 - May 2012

Bachelors of Science

University of Delaware

GPA: 3.8, Magna Cum Laude

Jan 2012 - Feb 2012

Study Abroad

University of Delaware- Universidad Tecnológica de Panamá

  • Immersion into Spanish language and Panamanian culture by living independently, taking courses, and volunteering at an orphanage in Panama.