Cynthia Kunkel

Cynthia Kunkel



Business professional with a background in process analysis, relationship management, merger integration and strategic planning.  Direct, organize and streamline organizations, empowering teams to operate at peak performance. Proven success delivering projects that support business objectives, particularly in the areas of Business Planning, Project Management, Process Improvement and Internet Marketing.

Key competencies include:

  • Corporate Development Process Improvement
  • Leadership/Team Building Managing Cross-Functional Teams
  • Communication/Building Relationships           
  • Managing /Prioritizing Multiple Projects

Work experience

Work experience
2008 - Present



  • Executive leadership for meeting the overall strategic planning goals and objectives of clients.
  • Guidance in the facilitation and management of merger and acquisition integration activities.
  • Project leadership for streamlining development of new products and implementation of process improvements.
2001 - 2007



Perform tasks as needed on the selling or closing of the TransUnion Real Estate Services subsidiary.

Director-Business Planning, Wilmington, DE and Anaheim, CA

Led the integration of three companies acquired by TransUnion Real Estate Services.  Managed cross-functional teams to ensure the integration of three acquired companies in excess of 500 employees, integrating resources, processes and responsibilities into parent company.

  • Received eight MVP awards from customers, management, peers, and team members.
  • Created and managed to an integration plan document that included clear goals for the new company.  Integrated resources, processes and systems.  Facilitated completion of the plan as scheduled.
  • Minimized or eliminated legal, financial and business risks by managing the due diligence review.
  • Oversaw successful California Department of Insurance compliance audit.
  • Exceeded goals by proactively coaching, mentoring and managing team.
  • Developed integration templates for all functional areas of company to be used for M&A integration projects corporate-wide.

Managed Product and Process Management Group, Wilmington, DE

Created this department, reporting to the CFO.  Charter was to improve company's ability to develop new products and implement process improvements throughout the organization.

  • Broadened and strengthened customer relationships by incorporating feedback and finding opportunities to exceed customer needs and implementing new products and services.
  • Managed to completion the development of a new title product, from design through sales training.
  • Managed the geographic consolidations of title search, appraisal and closing operations.
  • Managed the migration of a major banking customer to a new ordering system.

Team Leader-Internet Project Management Group, Chicago, IL

Created this department, reporting to Director, Project Services Group.  Objective was to consolidate various departmental web sites into one TransUnion web site.  Effort included, with Marketing, a total rebranding for the company.

  • Completed project, meeting all goals, eliminating a major competitive disadvantage.
  • Created TransUnion's first-ever web-based consumer credit report ordering capability.
  • Managed up to 10 project managers, business and technical analysts.
1996 - 2000


Director-Web Content

Managed day-to-day coordination of all editorial, art and production content to ensure timely publication of the AMA Web site.  Supervised a staff of 10 consisting of editors, web programmers and quality assurance specialists.

  • Developed a web version of the AMA Directories resulting in cost benefits relating to elimination of the hard copy version.
  • Managed the overall workflow and process of the department resulting in 99% of all requests being completed prior to or on the deadline date.
  • Created standards, schedules and procedures for creating and updating 10,000+ Web pages and over 160 sites.
  • Improved efficiency of internet requests by creating and designing a tracking database to manage the lifecycle of the request.

Manager, Application Support

Supervised five Programmer/Analysts and 10 consultants in designing, developing, implementing and supporting client server applications to support American Medical Association business units.

  • Received Star Performer award for managing implementation of CPT-IS Clearinghouse Project.
  • Managed and completed on time the redesign of the Continuing Medical Education (CME) database and website. 
  • Managed and completed on time the expanded online application to collect physician personal data via web site.
  • Managed and implemented a profile tracking system for Database Licensing to track potential clients.

Account Executive - Physician Data Application Development

Provided customer service support to client business units.  Serviced various requests for technical assistance, data access, model rollout issues and uncovering system needs.

  • Received Star Performer award for managing the design and development of AMA Doctor Finder web application. 
  • Participated in the planning and development of the redesign of the AMA Political Action Committee website that included an online membership application.
  • Managed the development of the on-line version of the PPA (Physicians' Professional Activities) application. 
  • Completed the web version of the CME Physician Activities survey as scheduled.
1989 - 1996


Manager-Business Analysis

Prioritized and oversaw business analysis requests from internal business users and senior management. Managed and supervised a staff of five Business Analysts.  Served as a liaison between the company's merchandising and data processing staff for IT related projects.



Business Administration

University of Wisconsin