Download PDF

Summary

BUSINESS MANAGMENT PROFESSIONAL

Business professional with a background in process analysis, relationship management, merger integration and strategic planning.  Direct, organize and streamline organizations, empowering teams to operate at peak performance. Proven success delivering projects that support business objectives, particularly in the areas of Business Planning, Project Management, Process Improvement and Internet Marketing.

Key competencies include:

  • Corporate Development Process Improvement
  • Leadership/Team Building Managing Cross-Functional Teams
  • Communication/Building Relationships           
  • Managing /Prioritizing Multiple Projects

Work experience

2008Present

WAYPOINT LEADERSHIP, INC.

Consultant

  • Executive leadership for meeting the overall strategic planning goals and objectives of clients.
  • Guidance in the facilitation and management of merger and acquisition integration activities.
  • Project leadership for streamlining development of new products and implementation of process improvements.
20012007

TRANSUNION, LLC

Consultant

Perform tasks as needed on the selling or closing of the TransUnion Real Estate Services subsidiary.

Director-Business Planning, Wilmington, DE and Anaheim, CA

Led the integration of three companies acquired by TransUnion Real Estate Services.  Managed cross-functional teams to ensure the integration of three acquired companies in excess of 500 employees, integrating resources, processes and responsibilities into parent company.

  • Received eight MVP awards from customers, management, peers, and team members.
  • Created and managed to an integration plan document that included clear goals for the new company.  Integrated resources, processes and systems.  Facilitated completion of the plan as scheduled.
  • Minimized or eliminated legal, financial and business risks by managing the due diligence review.
  • Oversaw successful California Department of Insurance compliance audit.
  • Exceeded goals by proactively coaching, mentoring and managing team.
  • Developed integration templates for all functional areas of company to be used for M&A integration projects corporate-wide.

Managed Product and Process Management Group, Wilmington, DE

Created this department, reporting to the CFO.  Charter was to improve company's ability to develop new products and implement process improvements throughout the organization.

  • Broadened and strengthened customer relationships by incorporating feedback and finding opportunities to exceed customer needs and implementing new products and services.
  • Managed to completion the development of a new title product, from design through sales training.
  • Managed the geographic consolidations of title search, appraisal and closing operations.
  • Managed the migration of a major banking customer to a new ordering system.

Team Leader-Internet Project Management Group, Chicago, IL

Created this department, reporting to Director, Project Services Group.  Objective was to consolidate various departmental web sites into one TransUnion web site.  Effort included, with Marketing, a total rebranding for the company.

  • Completed project, meeting all goals, eliminating a major competitive disadvantage.
  • Created TransUnion's first-ever web-based consumer credit report ordering capability.
  • Managed up to 10 project managers, business and technical analysts.
19962000

AMERICAN MEDICAL ASSOCIATION

Director-Web Content

Managed day-to-day coordination of all editorial, art and production content to ensure timely publication of the AMA Web site.  Supervised a staff of 10 consisting of editors, web programmers and quality assurance specialists.

  • Developed a web version of the AMA Directories resulting in cost benefits relating to elimination of the hard copy version.
  • Managed the overall workflow and process of the department resulting in 99% of all requests being completed prior to or on the deadline date.
  • Created standards, schedules and procedures for creating and updating 10,000+ Web pages and over 160 sites.
  • Improved efficiency of internet requests by creating and designing a tracking database to manage the lifecycle of the request.

Manager, Application Support

Supervised five Programmer/Analysts and 10 consultants in designing, developing, implementing and supporting client server applications to support American Medical Association business units.

  • Received Star Performer award for managing implementation of CPT-IS Clearinghouse Project.
  • Managed and completed on time the redesign of the Continuing Medical Education (CME) database and website. 
  • Managed and completed on time the expanded online application to collect physician personal data via web site.
  • Managed and implemented a profile tracking system for Database Licensing to track potential clients.

Account Executive - Physician Data Application Development

Provided customer service support to client business units.  Serviced various requests for technical assistance, data access, model rollout issues and uncovering system needs.

  • Received Star Performer award for managing the design and development of AMA Doctor Finder web application. 
  • Participated in the planning and development of the redesign of the AMA Political Action Committee website that included an online membership application.
  • Managed the development of the on-line version of the PPA (Physicians' Professional Activities) application. 
  • Completed the web version of the CME Physician Activities survey as scheduled.
19891996

HANDY ANDY HOME IMPROVEMENT CENTERS

Manager-Business Analysis

Prioritized and oversaw business analysis requests from internal business users and senior management. Managed and supervised a staff of five Business Analysts.  Served as a liaison between the company's merchandising and data processing staff for IT related projects.

References

Kevin Lutz

“Cynthia was our Director of Web Content during a period of explosive growth of content for the AMA web site. Her customer service orientation helped us manage this period of growth successfully and put in place a framework for managing content going forward. Cynthia was also an instrumental member of our team as we worked to consolidate many disparate databases in order to support realtime web access to data. Cynthia is a strong team player with a great customer facing skills.”

Stuart O'Brien

“One of Cynthia's most important skills is her ability to effectively communicate complex topics. During our work together, this ability helped alleviate several problems which arose across business lines between internal and external resources. One of her strongest attributes is the ability to skillfully move around these obstacles as they present themselves. This created a reputation for seeking out responsibility and demonstrated follow through. She created an inclusive work environment where everyone felt they are a part of the team. One of the more effective things about Cynthia's management style is her ability to build consensus. This created an atmosphere where people could share their thoughts - good and bad - and not fear retribution or intimidation. I have no problems endorsing Cynthia and if the opportunity arises, I would gladly work with her again.”

Robert Musacchio

“I strongly recommend Cynthia Kunkel. Cynthia was exceptionally strong at building relationships and working with the various content providers at the AMA. Always a pleasure to work with and very good at follow through and project management.”

Sharon Hankins

“I worked with Cynthia at the AMA. She was a client of mine and I had several of our consultants working for her. Cynthia is a very hard working individual and works very well with her business unit as well as her staff. At that time, she was doing a lot of "firefighting" and did an excellent job managing that. She would always give 110%. She also believes in "business partnerships" which made our client relationship extremely effective. I would enjoy the opportunity to work with Cynthia again!”

Richard Proszowski

“I had the pleasure of having Cynthia on my team during my tenure at Handy Andy Home Improvement Centers. During that time she proved herself a dedicated and determined employee who could always be counted on to get the job done. In her role at the time, she was given a very wide variety of business assignments, sometimes with little to no direction, and she always added structure where it was needed, developed plans of action and executed against those plans.”

Education

Business Administration

University of Wisconsin