Carolyn Hopper

  • Lorton US-VA
Carolyn Hopper

Additional Details

May 2010 University of Phoenix

I became an alumni mentor

  • Provide assistance and support for current University of Phoenix students
  • Deliver feedback to university on curriculum
  • Provide  career counseling for students near graduation

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.  I am seeking a position which will allow me to showcase my skills appropriately while offering the opportunity for personal and professional growth.

Work History

Work History
Feb 2008 - Present

Team Lead, Enrollment Advisor

University of Phoenix

At the University of Phoenix, I am responsible for offering superior service to students.  Additionally, as Team Lead, I train and mentor enrollment advisors, am active in the hiring process, research options for students and offer educated solutions, and represent the enrollment department to upper management.  I report to the Director of Enrollment and am expected to provide feedback on team performance.

Feb 2007 - Dec 2007

Assistant Manager

Chevy Chase

While working as an assistant manager at Chevy Chase Bank, I was responsible for hiring, training, development, and performance standards for a team of 13 employees.  I recognized a need for interdepartmental training and instituted a cross-training program that allowed employees to experience new fields of business opportunity.  I researched local statistics to maximize productivity and marketing directives.  I generated new sales and systematized bank policies.  I was recognized as a top performer in October 2007.

Mar 2004 - Jan 2007

Store Manager

Caribou Coffee

At Caribou Coffee, I was personally responsible for the South Riding location.  I hired the team, performed market analysis, directed training, and demonstrated product knowledge.  I was recognized in March 2006 for having the top employee retention rate in the Northeast region.  I increased profits 27% from June 2006 to October 2006.  

Education

Education
Jul 2010 - Present

Master of Arts

Western International University

Estimated graduation date: October 2011

Current GPA: 3.87

Areas of study include:

  • Leading Organizational Change
  • Leadership Intelligence
  • Global Communication
  • Organizational Climate and Culture
Sep 2008 - Apr 2010

Bachelor's of Science

University of Phoenix

Graduated with honors, 3.71 GPA

Areas of study included:

  • Management Theory
  • Critical Thinking
  • Cultural Diversity
  • Ethics
  • Research Tactics
  • Organizational Psychology
  • Human Motivation
  • Team Dynamics

Skills

Skills

Office Processing Software

Microsoft Word, PowerPoint, Excel, Database Management and Development, Internet Applications

References

References

Patti Busque

Patti was my manager at University of Phoenix from February 2008 to April 2009 before she was promoted to Director of Enrollment.

Shawn Baloch

My team lead at Caribou Coffee, August 2005 to January 2007

Angela Carolla

Direct supervisor, March 2009 to March 2010

Co-worker February 2008 to November 2010