Download PDF

Work experience

Jan 2016Present

Project Manager / Sales Representative

Responsible for survey and prepare technical specifications, project plan, blueprints, and quotation for telecommunications infrastructure projects, including installations of fiber optic, copper cable, surveillance, access control, grounding systems, air conditioning and active networking devices.

 

  • Coordinate the installation of 80+ AT&T antennas in the Mexico raceway
  • Lead 2000+ Panduit network nodes installation for different customers
  • Test network services with Fluke Networks DSX-5000 Cable Analyzer
  • Supervise grounding systems installation for customers
  • Purchase material for new installations including Panduit or Furukawa FO, copper cable and pipeline

 

Jul 2012Jun 2015

IT Operations

Publicis Groupe

Responsible for customer service and IT support in a company with 1200+ users. In charge of infrastructure, availability of services, KPI´s accomplishment, backups, global policies, IT standards, expenses, budget and vendor manage.

 

  • Lead the wireless implementation
  • In charge of purchase and replace obsolete computers
  • Provide support for hardware, software, network infrastructure and voice system
  • Get the 98% of IT services availability using Service Now
  • To have the IT assets inventory control at 100%
  • Reduced phone calls expenses 12K each year
Sep 2004Sep 2011

Network Infrastructure and users support

International Flavors and Fragrances - Mexico

 Responsible of IT projects implementation, help desk, hardware, software and infrastructure support.

 

  • Coordinate the UPS replacement for datacenter
  • In charge of Servers consolidation project
  • Backups procedure implemented
  • Lead the VoIP implementation
  • Printers and computers maintenance
  • Install Cat 6 network nodes for new labs
Jan 1998Aug 2004

IT Coordinator

International Flavors and Fragrances - Colombia
  • Developed and implemented LAN infrastructure for new building.
  • Installed Videoconference system. 
  • Prepared for Y2K. Tested and changed non-compliant electronic equipment.
  • SAP Clients implementation. Prepared computer to start the global SAP implementation.
  • Fixed networking problems in Venezuela.

Education

Skills

IT Support
Coordinate comunications
Handle IT Budget
Manage IT Area

Interests / Others

Languages: English (80%), Spanish (native)

Nationality: Mexican

Objective

System engineer with 10+ years in IT Support for manufacture, services and advertisement industries.  Strong experience in vendors, inventories, infrastructure, cabling, backups, datacenters control, projects and budget management. Users support and Customer service oriented.

Experience

Custom

Grounding systems, Service now, Axis camera station, Windows 8&10, MAC OS, Autocad, Meraki, Office 2013, MS Project, Visio, Outlook, Citrix, SAP Client, Bluesocket, Altiris, Cisco Security Agent, BrightStor, ArcServe, Websense, Wireless LAN, IT procedures documentation, ITIL, PMI, Teamviewer.Test network using Fluke Networks DSX-5000 CableAnalyzer.